Users Guide

Enabling or disabling global-level maintenance mode
Enabling global-level maintenance mode suspends the automatic case creation capability for all devices.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 141 and Granting elevated or administrative privileges to users on page 143.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In Maintenance Mode, depending on your requirement, select or clear the Temporarily suspend case generation
activity (for example, for purposes of downtime, external troubleshooting, etc.) option.
3. Click Apply.
The Saving Preferences Data window is displayed. If you enabled maintenance mode, a Maintenance Mode banner is
displayed at the top of the SupportAssist Enterprise user interface. After global-level maintenance mode is enabled,
SupportAssist Enterprise remains in that state unless you clear the option as in step 2.
Related references
Preferences on page 218
Enabling or disabling device-level maintenance mode
If you have a planned maintenance activity for a specific device and do not want SupportAssist Enterprise to process alerts from
that device, you can place that device in maintenance mode. After the maintenance activity is completed, you can remove the
device from maintenance mode, enabling SupportAssist Enterprise to process alerts from the device normally.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
Steps
1. Click Devices.
The Devices page is displayed.
2. Select a device on the Devices page.
The device overview pane is displayed at the right side of the Devices page.
3. From the Tasks list, under Maintenance Mode, select Enable or Disable depending on your requirement.
Understanding maintenance mode
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