Users Guide

Figure 45. Starting a multiple device collection
The Multiple Device Collection window is displayed.
5. (Optional) Type a name for the collection bundle, support case number, and the name or email address of the Technical
Support contact.
6. If you want SupportAssist Enterprise to upload the collection bundle to Dell, ensure that the Upload Collection option is
selected.
NOTE:
If you clear the Upload Collection option, the collection bundle is saved, but not uploaded to Dell. You can
upload the collection bundle at a later time through the Collections page.
7. Click OK.
Figure 46. Multiple Device Collection pane
The collection progress status is displayed in the Multiple Device Collection pane on the Devices page. If the collection is
completed successfully, the Collections page displays the details of the collection. You can also download the multiple
device collection from the Collections page. For information on viewing a multiple device collection, see Downloading and
viewing a multiple device collection.
NOTE: To cancel the multiple device collection, click Cancel on the Multiple Device Collection pane.
NOTE: Until the multiple device collection is complete, the check box that is used to select the devices is disabled.
Therefore, you cannot initiate any other tasks on the devices until the multiple device collection is complete.
NOTE: If the registration is not complete, the collection is not automatically sent to Dell. However, you can go to the
Collections page, and then manually initiate the upload.
NOTE: When you are collecting system information from multiple devices, if the devices you have selected are
associated with multiple Remote Collectors, then each Remote Collector generates a separate collection bundle.
Using SupportAssist Enterprise to collect and send system information 135