Users Guide

To toggle the views, click at the appropriate side of the slider.
Log types
You can use the configuration viewer to access two types of logs from the system information that is collected by SupportAssist
Enterprise:
Log types Description
Structured logs Contain application logs, Embedded Server Management (ESM) logs, smart logs, and event logs. When
you click the Structured Logs category, the configuration viewer displays the list of available structured
logs. You can click any of the listed structured logs to view the details of the log in a new web browser
window.
Unstructured
logs
Contain a snapshot of the system files such as the Remote Access Controller (RAC) logs, Windows event
logs, and other logs. When you click the Unstructured Logs category, the configuration viewer displays
the list of available unstructured logs.
NOTE: Unstructured logs cannot be viewed within the configuration viewer. You can only save the
unstructured logs and view the log details using an appropriate application.
Items reported in periodic collections from servers
The items reported in the system information collected from servers vary depending on the following:
● Device Type used to add the device in SupportAssist Enterprise
● Type of collection (manual, periodic, or support case)
The following table provides a summary of the items reported in the collected system information for a periodic collection from
servers.
NOTE:
The system information in a collection that is performed for a support case creation and a manually-initiated
collection is more detailed in comparison with the system information collected in a periodic collection. For the complete list
of items that are collected by SupportAssist Enterprise, see the SupportAssist Enterprise Version 1.2 Reportable Items
document at https://www.Dell.com/ServiceabilityTools.
NOTE: The system information from periodic collections enables Dell to provide you an insight into your company’s as-
maintained environment configuration with proactive firmware recommendations and other reports.
Table 20. Items reported in periodic collections from servers
Items reported Device added in SupportAssist Enterprise with Device
Type as Server / Hypervisor
Device added in
SupportAssist Enterprise
with the Device Type as
iDRAC
OMSA is installed on the
device
OMSA is not installed on
the device
Memory
Memory Array
Memory Operating Mode
Memory Redundancy
Slot
Controller
Connector
Viewing collections 127