Users Guide

Configuring SMTP server settings
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
NOTE: Configuring the SMTP server settings is optional.
If your company utilizes an SMTP server (email server), Dell recommends that you configure the SMTP server settings in
SupportAssist Enterprise. Configuring the SMTP server settings enables SupportAssist Enterprise to send maintenance mode,
device status, and network connectivity status email notifications through the SMTP server.
Steps
1. Point to Settings and click SMTP Settings.
The SMTP Settings page is displayed.
2. Select Use SMTP server.
3. Type the host name or IP address, and the port number of the SMTP server in the appropriate fields.
4. If the SMTP server requires authentication for sending emails, select Requires authentication.
5. Type the user name and password in the corresponding fields.
6. To send email notifications securely, select Use SSL.
7. Click Apply.
Related references
SMTP Settings on page 221
Types of email notifications
The following table provides a summary of the different types of email notifications that are sent by SupportAssist Enterprise.
Table 19. Types of email notifications
Email notification type When the email notification is sent Origin of the email notification
Registration confirmation and welcome
email
After the registration of SupportAssist
Enterprise is completed successfully.
SupportAssist server hosted by Dell
Case created After a hardware issue is detected and a
support case is created.
SupportAssist server hosted by Dell
Unable to create a case After a hardware issue is detected, but a
support case could not be created
because of technical difficulties.
SupportAssist server hosted by Dell
Unable to collect system information After a support case is created
automatically for a device, but
SupportAssist Enterprise is unable to
collect system information from the
device.
SupportAssist server hosted by Dell
Unable to send the collected system
information to Dell
After a support case is created
automatically for a device, but
SupportAssist Enterprise is unable to
send the collected system information
from the device to Dell.
SupportAssist server hosted by Dell
Configuring email notifications 117