Users Guide

By default, automatic update is enabled for the SupportAssist Enterprise application, policy files, product support files, and the
adapter. This ensures that SupportAssist Enterprise is automatically updated whenever an update is available. You can choose to
enable or disable the automatic update of a specific component based on your preference. For instructions to enable or disable
automatic updates, see Enabling or disabling automatic updates.
NOTE: Dell recommends that you enable automatic update to ensure that SupportAssist Enterprise is up-to-date with the
latest features and enhancements.
The SupportAssist Enterprise application checks if any updates are available, every Monday at 11 a.m. (date and time as on the
server where SupportAssist Enterprise is installed):
● If updates are available and automatic updates are enabled, the updates are downloaded and automatically installed in the
background.
● If updates are available, but automatic update is disabled, the update available banner is displayed at the top of the page.
You can click Update now to allow SupportAssist Enterprise to download and install the latest updates.
NOTE: After the updates are downloaded and installed, an update successful message is displayed. To view and use the
latest updates and enhancements, you must refresh the SupportAssist Enterprise user interface.
Information about the SupportAssist Enterprise update is logged in the log file available at the following location based on the
operating system where SupportAssist Enterprise is installed:
● On Windows — <Drive where SupportAssist Enterprise is installed>:\Program Files\Dell
\SupportAssist\logs
● On Linux — /opt/dell/supportassist/logs
Enabling or disabling automatic updates
Enabling automatic updates ensures that SupportAssist Enterprise is automatically updated whenever updates are available.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 141 and Granting elevated or administrative privileges to users on page 143.
Steps
1. Point to Settings and click Preferences.
The Preferences page is displayed.
2. In Automatically update the following features in SupportAssist Enterprise, select or clear the options that you want
to enable or disable.
3. Click Apply.
Related references
Preferences on page 218
Deleting a device
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrative privileges to users.
About this task
You can delete one or more devices from SupportAssist Enterprise, if you do not want to monitor a device or for other reasons.
NOTE:
Deleting a device only removes the device from the SupportAssist Enterprise user interface; it does not affect the
functionality of the device.
114 Maintaining SupportAssist Enterprise capability