Users Guide

NOTE: SupportAssist Enterprise can monitor hardware issues on Dell server, Dell networking, Storage MD series, and
Storage PS series devices. For Storage MD Series monitoring of hardware issues is supported when the device is added
either directly or through the OpenManage Essentials adapter. For Storage PS Series devices, monitoring of hardware
issues is supported only if the device is added through the OpenManage Essentials adapter. For more information on
adapters, see Using Extensions. Automatic case creation is supported only for devices that are monitored by SupportAssist
Enterprise.
NOTE: SupportAssist Enterprise capabilities available for a device vary depending on the Dell service contract of the
device. The primary capabilities of SupportAssist Enterprise are available only for devices with an active ProSupport,
ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contract. For a summary of
the SupportAssist Enterprise capabilities and Dell service contracts, see SupportAssist Enterprise capabilities available with
Dell service contracts.
NOTE: SupportAssist Enterprise may not be compatible with all device models of a supported device type. For the
complete list of supported device types and device models, see the SupportAssist Enterprise Version 1.2 Support Matrix at
https://www.Dell.com/ServiceabilityTools.
NOTE: For Storage SC Series devices, SupportAssist Enterprise only supports multiple-device collections for the
deployment purpose. Remote monitoring, case creation, and periodic collection of system information from Storage SC
Series devices is supported through the SupportAssist solution that is available on the device.
● Servers
○ 9th and later generations of PowerEdge servers
○ PowerEdge C Series servers
○ Datacenter Scalable Solutions
○ Storage NX devices
○ Storage DL devices
○ OEM-ready servers
● Storage
○ Storage PS Series arrays (previously EqualLogic)
○ Storage MD Series arrays (previously PowerVault)
○ Storage SC Series arrays (previously Compellent)
○ Fluid File System (FluidFS) Network attached storage (NAS) devices
○ OEM-ready storage devices
● Networking
○ PowerConnect switches
○ Force10 switches
○ Networking switches
○ Networking X-Series switches
○ Networking Wireless Controllers Mobility Series
● Chassis
○ PowerEdge FX2/FX2s
○ PowerEdge VRTX
○ PowerEdge M1000e
● Software
○ HIT Kit / VSM for VMware
○ SAN HQ
○ vCenter
○ SCVMM
● Solution
○ XC Series of Web-scale Hyper-converged appliances
NOTE:
You can also add non-Dell branded servers in SupportAssist Enterprise. For such servers, only collection of host
information is supported.
Overview 11