Users Guide

About this task
For devices that SupportAssist Enterprise can monitor, you can enable monitoring while adding the device. Depending on your
requirement, you can also enable or disable monitoring of a device at any time from the Devices page. For SupportAssist
Enterprise to automatically create a support case when a hardware issue occurs on a device, monitoring must be enabled for
that device.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select the device for which you want to enable or disable monitoring.
The device overview pane is displayed at the right side of the Devices page.
3. In Monitoring, select Enable or Disable depending on your requirement.
Figure 31. Enable or disable monitoring option
NOTE: If the registration of SupportAssist Enterprise is not completed, the Enable monitoring option is disabled.
NOTE: To allow SupportAssist Enterprise to monitor a device, in addition to enabling monitoring, the SNMP settings of
the device must also be configured. For instructions to configure the SNMP settings of a device, see Configuring SNMP
settings by using SupportAssist Enterprise and Manually configuring SNMP settings.
104 Maintaining SupportAssist Enterprise capability