Users Guide

Maintaining SupportAssist Enterprise
capability
The changes that occur in your company’s IT setup over a period of time may require configuration or updates in SupportAssist
Enterprise. To maintain SupportAssist Enterprise capability over a period of time for all your devices, you may be required to:
● Enable monitoring of devices. See Enabling or disabling monitoring of a device.
● Edit the credentials (user name and password) of a device, if the device credentials were changed because of your
company's security policy or for other reasons. See Editing Account Credentials.
● Install or upgrade dependent components such as Dell OpenManage Server Administrator (OMSA). See Installing or
upgrading OMSA by using SupportAssist Enterprise.
● Configure the SNMP settings of a device. See Configuring SNMP settings by using SupportAssist Enterprise.
● Update the primary and secondary contact information, if there is a change in the contact details. See Viewing and updating
the contact information.
● Update the parts dispatch preferences and shipping information to enable the dispatch of a replacement hardware
component. Updating dispatch details.
● Update the proxy server settings in SupportAssist Enterprise, if applicable. See Configuring proxy server settings.
● Update the SMTP server (email server) settings in SupportAssist Enterprise, if applicable. See Configuring the SMTP server
settings.
● Perform the connectivity test to ensure that SupportAssist Enterprise is able to connect to all dependent network resources.
See Connectivity test.
● Perform the case creation test to verify the automatic case creation capability of SupportAssist Enterprise. See Testing the
case creation capability.
● Clear the System Event Log of a server. See Clearing the System Event Log (SEL).
● Upgrade or update SupportAssist Enterprise. See Automatic update.
You may also want to delete a device, if you do not want SupportAssist Enterprise to monitor a device or for other reasons. See
Deleting a device.
Topics:
• Enabling or disabling monitoring of a device
• Performing deep discovery
• Installing or upgrading OMSA by using SupportAssist Enterprise
• Configuring SNMP settings by using SupportAssist Enterprise
• Viewing and updating the contact information
• Updating dispatch details
• Adding dispatch notes to default group
• Configuring proxy server settings
• Connectivity test
• Testing the case creation capability
• Clearing the System Event Log
• Automatic update
• Deleting a device
Enabling or disabling monitoring of a device
Prerequisites
Ensure that you have completed the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
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