Users Guide
Chapter 1: 概览.............................................................................................................................10
本发行版中的新增功能.....................................................................................................................................................10
支持的设备类型概述......................................................................................................................................................... 10
SupportAssist Enterprise 工作原理................................................................................................................................ 11
随 Dell 服务合约提供的 SupportAssist Enterprise 功能........................................................................................... 12
SupportAssist Enterprise 收集的系统信息.................................................................................................................. 13
Chapter 2: SupportAssist Enterprise 使用入门 ............................................................................. 14
为本地系统设置 SupportAssist Enterprise.................................................................................................................. 14
为远程设备设置 SupportAssist Enterprise.................................................................................................................. 14
评估 SupportAssist Enterprise........................................................................................................................................15
下载 SupportAssist Enterprise 安装程序包.................................................................................................................15
安装、升级或迁移到 SupportAssist Enterprise..........................................................................................................16
安装和使用 SupportAssist Enterprise 的最低要求.................................................................................................... 16
硬件要求.........................................................................................................................................................................16
软件要求......................................................................................................................................................................... 17
网络要求.........................................................................................................................................................................18
安装 SupportAssist Enterprise.......................................................................................................................................20
安装 SupportAssist Enterprise 时的操作系统注意事项.....................................................................................20
使用 SupportAssist Enterprise 安装程序包安装 SupportAssist Enterprise................................................... 21
使用 OpenManage Essentials 安装程序包安装 SupportAssist Enterprise.................................................... 25
升级 SupportAssist Enterprise....................................................................................................................................... 26
使用 SupportAssist Enterprise 安装程序包升级 SupportAssist Enterprise.................................................. 26
使用 OpenManage Essentials 安装程序包升级 SupportAssist Enterprise.................................................... 26
迁移到 SupportAssist Enterprise...................................................................................................................................27
使用 SupportAssist Enterprise 安装程序包迁移至 SupportAssist Enterprise.............................................. 27
使用 OpenManage Essentials 安装程序包迁移至 SupportAssist Enterprise................................................28
无需注册，即可使用 SupportAssist Enterprise.........................................................................................................28
注册 SupportAssist Enterprise....................................................................................................................................... 29
设置启用了 SELinux 的系统以接收警报.......................................................................................................................31
打开 SupportAssist Enterprise 用户界面..................................................................................................................... 31
登录 SupportAssist Enterprise....................................................................................................................................... 32
注销 SupportAssist Enterprise....................................................................................................................................... 32
Chapter 3: 添加设备..................................................................................................................... 33
添加设备的方法................................................................................................................................................................. 33
设备类型和适用的设备.................................................................................................................................................... 33
添加单个设备..................................................................................................................................................................... 34
添加服务器或虚拟机管理程序................................................................................................................................. 35
添加 iDRAC....................................................................................................................................................................37
添加机箱........................................................................................................................................................................ 39
添加网络设备............................................................................................................................................................... 40
添加 PowerVault MD Series 存储阵列....................................................................................................................41
添加 EqualLogic PS 系列存储阵列解决方案.........................................................................................................42
Contents
Contents 3