Support Matrix

Supported web-scale converged appliances
NOTE: Monitoring of web-scale converged appliances is supported only if the appliances are added in SupportAssist
Enterprise by selecting the Device type as iDRAC.
Table 5. Web-scale converged appliances
Model Remote monitoring
and case creation
Automatic
collection of system
information
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
XC430 Yes Yes Yes Yes
XC630 Yes Yes Yes Yes
XC730 Yes Yes Yes Yes
XC6320 Yes Yes Yes Yes
XC720XD Yes Yes Yes Yes
XC730XD Yes Yes Yes Yes
Supported Datacenter Scalable Solutions
NOTE: Monitoring of Datacenter Scalable Solutions is supported only if the devices are added in SupportAssist Enterprise
by selecting the Device type as iDRAC.
Table 6. Datacenter Scalable Solutions
Model Remote monitoring
And case creation
Automatic
collection of system
information
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
DSS 1500 Yes Yes — —
DSS 1510 Yes Yes — —
DSS 2500 Yes Yes — —
Supported Hyper-converged Infrastructure Appliance
NOTE:
You can add the hyper-converged infrastructure appliances in SupportAssist Enterprise by selecting the Device
type as Solution, but monitoring is supported only if the appliances are added by selecting the Device type as iDRAC.
Table 7. Hyper-Converged Appliances
Model Remote monitoring
And case creation
Automatic
collection of system
information
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
VxRail E460 Yes Yes — —
VxRail S470 Yes Yes — —
Supported hypervisors
Table 8. Hypervisors
Model Remote monitoring
and case creation
Automatic
collection of system
information
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
ESX 4.0 Yes* Yes — —
8 Overview