Support Matrix

Table 2. PowerEdge C-Series servers (continued)
Model Remote monitoring
and case creation
Automatic
collection of system
information
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
C6320 Yes Yes Yes Yes
C6320p Yes Yes Yes Yes
C6420 Yes Yes — —
Supported PowerVault devices
NOTE: To add the following PowerVault devices, select the Device type as Server / Hypervisor in SupportAssist
Enterprise.
Table 3. Supported PowerVault devices
Model Remote monitoring
And case creation
Automatic
collection of system
information
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
NX200 Yes Yes Yes No
NX300 Yes Yes Yes No
NX1950 Yes Yes Yes No
NX3000 Yes Yes Yes No
NX430 Yes Yes Yes No
NX3230 Yes Yes Yes No
NX3330 Yes Yes Yes No
DL2000 Yes Yes Yes No
DL2100 Yes Yes Yes No
DL2200 Yes Yes Yes No
NOTE: SupportAssist Enterprise can also detect hardware issues with the following Direct Attached Storage devices, if the
server to which the storage device is attached is added (discovered) in SupportAssist Enterprise: PowerVault MD1000,
MD1120, MD1200, MD1220, MD1400, and MD1420. If a critical hardware issue is detected by SupportAssist Enterprise on an
attached storage device, a support case is created for the server to which the storage device is attached.
Supported Remote Access Controllers
Table 4. Remote Access Controllers
Model Remote monitoring
and case creation
Automatic
collection of system
information
ProSupport Plus
configuration
reports
ProSupport Plus
recommendation
reports
iDRAC7 Yes Yes Yes Yes
iDRAC8 Yes Yes Yes Yes
iDRAC9 Yes Yes Yes Yes
NOTE: For collecting system information from an iDRAC, the minimum required iDRAC firmware version is 1.57.
Overview 7