Support Matrix

● SupportAssist Enterprise: Importing Multiple Devices
● SupportAssist Enterprise: Revalidating a Device
● SupportAssist Enterprise: Testing Case Creation
● SupportAssist Enterprise: Monitoring the Local System
● SupportAssist Enterprise: Adding Devices
● SupportAssist Enterprise: Case Management
● SupportAssist Enterprise: Managing Device Groups
● SupportAssist Enterprise: Testing Network Connectivity
● SupportAssist Enterprise: Viewing Collections
● SupportAssist Enterprise: Collecting System Information
● SupportAssist Enterprise: Uploading Collections from a Disconnected Site
● SupportAssist Enterprise: Setting up OpenManage Essentials adapter
● SupportAssist Enterprise: Setting up System Center Operations Manager adapter
● SupportAssist Enterprise: Setting up Remote Collector
● SupportAssist Enterprise: Creating Account Credentials
● SupportAssist Enterprise: Creating Credential Profiles
● SupportAssist Enterprise: Creating Device Discovery Rule
● SupportAssist Enterprise: Managing SupportAssist Enterprise Alerts in TechDirect
● SupportAssist Enterprise: Performing Deep Discovery
SupportAssist community
You can also find video tutorials, peer-to-peer questions, user’s guides, and other useful information on the Dell SupportAssist
Enterprise community forum at Dell.com/SupportAssistGroup.
Contacting Dell
NOTE:
If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.
36
Overview