Support Matrix

Table 43. SupportAssist Enterprise capabilities and Dell service contracts (continued)
SupportAssist
Enterprise capability
Description Basic
Hardware
ProSupport ProSupport
Plus,
ProSupport
Flex for Data
Center, or
ProSupport
One for Data
Center
firmware recommendations and other
reports.
NOTE: SupportAssist Enterprise also detects hardware issues in devices with a Dell Basic Hardware service contract.
However, a support case is not created automatically for devices with a Basic Hardware service contract.
* Predictive detection of hardware failures is applicable only for the hard drives, backplanes, and expanders of Dell’s 12th and
later generations of PowerEdge servers that have PowerEdge RAID Controller (PERC) Series 5 to 9. Predictive detection of
hardware failures is available only when SupportAssist Enterprise is configured to periodically collect and send system
information from your devices to Dell.
Related documents and resources
In addition to this guide you can access the following documents that provide more information on SupportAssist Enterprise and
the other related products.
Table 44. Related documents
Document title How to access the document
SupportAssist Enterprise Version 1.2 Online Help Click the help icon in the SupportAssist Enterprise user
interface.
SupportAssist Enterprise Version 1.2 User's Guide
1. Visit Dell.com/ServiceabilityTools.
2. Click SupportAssist Enterprise Version 1.2.
3. Click Manuals.
SupportAssist Enterprise Version 1.2 Quick Setup Guide
SupportAssist Enterprise Version 1.2 Reportable Items
SupportAssist Enterprise Version 1.2 Release Notes
OpenManage Server Administrator Installation Guide Visit Dell.com/OpenManageManuals and click OpenManage
Server Administrator.
OpenManage Server Administrator User’s Guide
iDRAC User’s Guide Visit Dell.com/idracmanuals.
SupportAssist on Dell EMC's 14th generation of PowerEdge
servers
Visit the iDRAC Dell TechCenter page.
SupportAssist Collections on Dell EMC's 14th generation of
PowerEdge servers
Visit the iDRAC Dell TechCenter page.
TechDirect User's Guide for ProSupport Plus Reporting
1. Visit Dell.com/ServiceabilityTools.
2. Click ProSupport Plus Reporting.
3. Click Manuals.
Video tutorials
You can access the following video tutorials to learn about the features of SupportAssist Enterprise. To access the video
tutorials, visit the Dell TechCenter Channel.
● SupportAssist Enterprise: Installing and Registering (Windows)
● SupportAssist Enterprise: Installing and Registering (Linux)
● SupportAssist Enterprise: Checking for Cases
Overview
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