Support Matrix

Table 39. Hardware requirements (continued)
Requirement Processor Installed memory (RAM) Hard drive (free space)
For collection of system
information from up to 100
devices
4 cores 8 GB 12 GB
For collection of system
information from up to 300
devices
4 cores 8 GB 32 GB
For collection of system
information from up to 1000
devices
8 cores 8 GB 60 GB
For collection of system
information from up to 4000
devices
8 cores 16 GB 90 GB
Network requirements
The following are the network requirements of the server where the Remote Collector is set up.
● Internet connection — standard 1 GbE network or faster.
● The server where the Remote Collector is set up must be able to communicate with the SupportAssist server hosted by Dell
over HTTPS protocol.
● The Remote Collector must be able to connect to the following destinations:
○ https://is.us.dell.com/FUS/api/2.0/uploadfile — the file upload server where the collected system information is
uploaded.
○ https://is.us.dell.com/FUSCHUNK/api/1.0/file/uploadChunk — the file upload server where the collection files
greater than 10 MB in size are uploaded.
The following table lists the network bandwidth requirements for collecting system information from devices.
Table 40. Network bandwidth requirements
Requirement Minimum LAN bandwidth* Minimum WAN bandwidth**
For collection of system
information from a single device
10 Mbps 5 Mbps
For collection of system
information from up to 20 devices
0.5 Gbps 10 Mbps
For collection of system
information from up to 100 devices
0.5 Gpbs 10 Mbps
For collection of system
information from up to 300
devices
0.5 Gpbs 10 Mbps
For collection of system
information from up to 1000
devices
1 Gpbs 20 Mbps
For collection of system
information from up to 4000
devices
1 Gpbs 20 Mbps
* Network bandwidth required for collecting system information from devices within a single site.
** Network bandwidth required for collecting system information from devices that are distributed across multiple sites.
The following table lists the ports that must be open on the server where the Remote Collector is set up.
32
Overview