Setup Guide

Related documents and resources
In addition to this guide you can access the following documents that provide more information on SupportAssist Enterprise and
the other related products.
Table 1. Related documents
Document title How to access the document
SupportAssist Enterprise Version 1.2 Online Help Click the help icon in the SupportAssist Enterprise user
interface.
SupportAssist Enterprise Version 1.2 User's Guide
1. Visit Dell.com/ServiceabilityTools.
2. Click SupportAssist Enterprise Version 1.2.
3. Click Manuals.
SupportAssist Enterprise Version 1.2 Support Matrix
SupportAssist Enterprise Version 1.2 Reportable Items
SupportAssist Enterprise Version 1.2 Release Notes
OpenManage Server Administrator Installation Guide Visit Dell.com/OpenManageManuals and click OpenManage
Server Administrator.
OpenManage Server Administrator User’s Guide
iDRAC User’s Guide Visit Dell.com/idracmanuals.
SupportAssist on Dell EMC's 14th generation of PowerEdge
servers
Visit the iDRAC Dell TechCenter page.
SupportAssist Collections on Dell EMC's 14th generation of
PowerEdge servers
Visit the iDRAC Dell TechCenter page.
TechDirect User's Guide for ProSupport Plus Reporting
1. Visit Dell.com/ServiceabilityTools.
2. Click ProSupport Plus Reporting.
3. Click Manuals.
Video tutorials
You can access the following video tutorials to learn about the features of SupportAssist Enterprise. To access the video
tutorials, visit the Dell TechCenter Channel.
● SupportAssist Enterprise: Installing and Registering (Windows)
● SupportAssist Enterprise: Installing and Registering (Linux)
● SupportAssist Enterprise: Checking for Cases
● SupportAssist Enterprise: Importing Multiple Devices
● SupportAssist Enterprise: Revalidating a Device
● SupportAssist Enterprise: Testing Case Creation
● SupportAssist Enterprise: Monitoring the Local System
● SupportAssist Enterprise: Adding Devices
● SupportAssist Enterprise: Case Management
● SupportAssist Enterprise: Managing Device Groups
● SupportAssist Enterprise: Testing Network Connectivity
● SupportAssist Enterprise: Viewing Collections
● SupportAssist Enterprise: Collecting System Information
● SupportAssist Enterprise: Uploading Collections from a Disconnected Site
● SupportAssist Enterprise: Setting up OpenManage Essentials adapter
● SupportAssist Enterprise: Setting up System Center Operations Manager adapter
● SupportAssist Enterprise: Setting up Remote Collector
● SupportAssist Enterprise: Creating Account Credentials
● SupportAssist Enterprise: Creating Credential Profiles
● SupportAssist Enterprise: Creating Device Discovery Rule
● SupportAssist Enterprise: Managing SupportAssist Enterprise Alerts in TechDirect
● SupportAssist Enterprise: Performing Deep Discovery
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