Setup Guide
Steps
1. Download the SupportAssist Enterprise installation package. See Downloading the SupportAssist Enterprise installation
package.
NOTE: For information on the supported operating systems and minimum requirements for installing SupportAssist
Enterprise, see the SupportAssist Enterprise Version 1.2 User’s Guide at Dell.com/ServiceabilityTools.
2. Install SupportAssist Enterprise. See Installing SupportAssist Enterprise on Windows or Installing SupportAssist Enterprise on
Linux.
3. (Optional) Complete the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
CAUTION: Completing the registration is a prerequisite to receive the full benefits of SupportAssist
Enterprise. Without registration, you can only use SupportAssist Enterprise to manually start the collection
and upload of system state information from your devices to Dell. Until registration is completed,
SupportAssist Enterprise can neither monitor your devices for hardware issues nor automatically collect
system information.
4. Perform the following if you want SupportAssist Enterprise to monitor the local system for hardware issues:
a. Install or upgrade OpenManage Server Administrator (OMSA) on the local system. See Installing or upgrading OMSA on
the local system.
b. Configure SNMP settings of the local system. See Configuring SNMP settings of the local system.
c. Enable monitoring of the local system. See Enabling monitoring of the local system.
Configuring SNMP settings of the local system
Configuring SNMP settings is required for monitoring hardware issues that may occur on the local system.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user
privileges, see SupportAssist Enterprise user groups.
Steps
1. On the Devices page, select the local system.
The device overview pane is displayed at the right side of the Devices page.
2. From the Tasks list, select Configure SNMP.
The Status column displays the status of the SNMP configuration.
Enabling monitoring of the local system
Enabling monitoring allows SupportAssist Enterprise to detect hardware issues that may occur on the local system.
Prerequisites
You must have completed the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
Steps
1. Point to Devices and click View Devices.
The Devices page is displayed.
2. Select the local system.
The device overview pane is displayed at the right side of the Devices page.
3. In Monitoring, select Enable.
Setting up SupportAssist Enterprise for a remote device
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise
user privileges, see SupportAssist Enterprise user groups.
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