Setup Guide

Registering SupportAssist Enterprise
Steps
1. On the Welcome page of the registration wizard, click Next.
SupportAssist Enterprise verifies connectivity to the internet.
2. On the Registration page, provide the following information:
a. In the Company Information section, type the company name select your country or territory.
b. In the Contact Information section, type your first name, last name, phone number, alternate phone number, and email
address in the appropriate fields.
3. To provide the shipping information and parts dispatch preferences, select Dispatch details and perform the following:
a. In the Parts Dispatch section, select one of the following:
● Parts Dispatch Only — If you want only the replacement hardware component to be dispatched to your address.
● Parts Dispatch with Onsite Service — If you want an on-site technician to replace the dispatched hardware
component.
b. Select Copy contact information, if you want to copy the contact details from the Contact Information section.
c. Select the preferred contact hours during which Dell can contact you, if necessary.
d. Select the time zone and type your shipping address in the appropriate fields.
e. Type any specific dispatch related information in the Dispatch Notes section.
NOTE: If a device is moved to a different location, ensure that the dispatch preferences and shipping information
are updated.
4. Click Next.
SupportAssist Enterprise connects to Dell and completes the registration. If the registration is successful, the Summary
page is displayed.
5. Click Finish.
The SupportAssist Enterprise Devices page is displayed.
After successful registration, a confirmation email is sent to the primary SupportAssist Enterprise contact.
If SupportAssist Enterprise is installed on a PowerEdge server, the local system is automatically added on the Devices page.
To allow SupportAssist Enterprise to monitor your local system, you must Install or upgrade OMSA, Configure SNMP
settings, and Enable monitoring.
Installing or upgrading OMSA on the local system
Dell OpenManage Server Administrator (OMSA) is required for monitoring hardware issues that may occur on the local system.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user
privileges, see SupportAssist Enterprise user groups.
Steps
1. On the Devices page, select the local system.
The device overview pane is displayed at the right side of the Devices page.
2. From the Tasks list, select Install / Upgrade OMSA.
The Status column displays the status of the OMSA installation or upgrade.
Setting up SupportAssist Enterprise for the local system
About this task
Installing SupportAssist Enterprise enables you to start the collection and upload of system state information from the local
system. To allow SupportAssist Enterprise to monitor the local system for hardware issues, you must complete the registration
and perform additional tasks.
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