Setup Guide

Installing SupportAssist Enterprise on Windows
Steps
1. Right-click the SupportAssist Enterprise installer package, and then click Run as administrator.
The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is
displayed.
2. Click Next.
The License Agreement page is displayed.
3. Read about the information that SupportAssist Enterprise collects from devices, and select I Agree.
4. Read the Dell End User License Agreement, select I Agree, and then click Install.
The Installing Dell SupportAssist Enterprise page is displayed, and then the Installation Completed page is displayed.
5. Click Finish.
The SupportAssist Enterprise Login page opens in a web browser window.
NOTE: If the system is a member of a domain, you must provide the user name in the [Domain\Username] format. For
example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain.
For example, .\Administrator.
6. Type the Windows operating system user name and password, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
Next steps
(Optional) Complete the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
If you want to use SupportAssist Enterprise to only collect and send system information to Dell, you may skip the registration
and follow the instructions in Starting the collection of system information from a device.
Installing SupportAssist Enterprise on Linux
Prerequisites
Log in to the system with root privileges.
Steps
1. Open the terminal window.
2. Browse to the folder where the SupportAssist Enterprise installation package is available.
3. Perform one of the following:
● Type chmod 744 supportassistenterprise_1.2.0.bin and press Enter.
● Type chmod +x supportassistenterprise_1.2.0.bin and press Enter.
4. Type ./supportassistenterprise_1.2.0.bin and press Enter.
The Welcome to the Dell SupportAssist Enterprise Installer message is displayed.
5. To continue, type c.
The SupportAssist Enterprise License Agreement is displayed.
6. Read the license agreement and type y to start the installation.
7. Type the user name and password of a user with root privileges, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
NOTE:
To access SupportAssist Enterprise from a remote system, open the following web address by using a web
browser:
https://<IP address or host name of the server where SupportAssist Enterprise is
installed>:5700/SupportAssist.
Next steps
(Optional) Complete the registration of SupportAssist Enterprise. See Registering SupportAssist Enterprise.
If you want to use SupportAssist Enterprise to only collect and send system information to Dell, you may skip the registration
and follow the instructions in Starting the collection of system information from a device.
3