Reference Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise 1.x

SupportAssist Enterprise Version 1.2

Reportable Items

December 2017

Rev. A00

Summary of content (350 pages)

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SupportAssist Enterprise Version 1.2 Reportable Items December 2017 Rev.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
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Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Items reported from servers running Windows - Tech Support.....................................5 Chapter 3: Items reported from servers running Linux - Tech Support........................................ 33 Chapter 4: Items reported from servers running ESX - Tech Support .........................................
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1 Introduction SupportAssist Enterprise is an application automates technical support for your Dell server, storage, and networking devices. By default, SupportAssist Enterprise collects system information periodically from each device and sends the data securely to Dell. Typically, system information is collected as follows: ● Periodically — At regular intervals, depending on the configured collection frequency.
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2 Items reported from servers running Windows - Tech Support Table 1.
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3 Items reported from servers running Linux Tech Support Table 2.
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Table 2. Attributes for Server running Linux (continued) Category Attribute Name Session ID Target Name iSCSI Connection State iSCSI Session State iSCSI DATA iSCSI DATA NOTE: If the xserver-xorg-core package is not installed, the Displays section may be blank on collections from PowerEdge servers running the Ubuntu operating system.
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4 Items reported from servers running ESX Tech Support Table 3.
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5 Items reported from servers running ESXi Tech Support Table 4.
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6 Items reported from iDRAC Table 5.
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7 Items reported from servers running Windows - Consulting, Deployment, System Maintenance Table 6.
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8 Items reported from servers running Linux Consulting, Deployment, System Maintenance Table 7.
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Table 7. Attributes Server running Linux (continued) Category Attribute Name State Status Health Status Enclosure Temperature ID Maximum Failure Threshold Maximum Warning Threshold Minimum Failure Threshold Minimum Warning Threshold Name Reading State Status Health Status NOTE: If the xserver-xorg-core package is not installed, the Displays section may be blank on collections from PowerEdge servers running the Ubuntu operating system.
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9 Items reported from servers running ESX Consulting, Deployment, System Maintenance Table 8.
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Table 8. Attributes for Server running ESX (continued) Category Attribute Name LAN User Privilege Serial Over LAN Payload Serial Port User Privilege DRAC/iDRAC User Privilege Removable Flash Media Redundancy Status SAS Adapter Card Manufacturer Adapter_ManufacturerDetails.VendorID Adapter_ManufacturerDetails.SubVendorID Adapter_ManufacturerDetails.DeviceID Adapter_ManufacturerDetails.
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10 Items reported from servers running ESXi Consulting, Deployment, System Maintenance Table 9.
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Table 9. Attributes for Server running ESXi (continued) Category Attribute Name State Health Status Status Learn Mode Recharge Count Maximum Recharge Count NOTE: If sfcbd and cimom are not enabled, Service Tag is not available in Deployment collections from hypervisors running ESXi.
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11 Items reported from storage devices Topics: • • • Storage PS Series or EqualLogic Storage SC Series or Compellent Storage MD Series or PowerVault Storage PS Series or EqualLogic Table 10.
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Table 10. Attributes (continued) Category Attribute Name Size Snapshots Status Connections Permission Type Synchronization-Replicated Volume Active Pool Name Alternate Pool Name Synchronization-Replicated Volumes Synchronization Replication Status Storage Container Container Name Description Logical Used Physical Used Lookup Name Logical Limit Physical Free Logical Free Storage SC Series or Compellent Table 11.
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Table 11. Attributes (continued) Category Attribute Name Controller Preferred Physical Port Storage MD Series or PowerVault Table 12.
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12 Items reported from networking devices NOTE: The IP address of the networking device is available in collections only if the out-of-band IP address is set on the networking device. Topics: • • • • Networking or Force10 Networking with OS10 PowerConnect or Networking Other supported networking devices Networking or Force10 Table 13.
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Table 13. Attributes (continued) Category Attribute Name Required Type Status Up Time Line Card Temperature Card Number Temperature Voltage Status MST Bridge ID Address Bridge ID Priority MST ID Root ID Address Root ID Priority Spanning Tree VLANs PVST Cost Name Port ID Priority Status Role STP Bridge ID Address Bridge ID Priority Root ID Address Root ID Priority Networking with OS10 Table 14.
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Table 14. Attributes (continued) Category Attribute Name Ports Untagged Ports Tagged Ports VLT Backup Destination Domain ID Unit Id Primary Priority Port Channel Name MAC Address VLT_associated Domain ID PowerConnect or Networking Table 15.
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Other supported networking devices Brocade Fibre Channel switches Table 16.
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Table 16. Brocade Fibre Channel switch attributes (continued) Category Attribute Name Negotiation Zone Configuration Active Name Port Connection Address Attached Device Attached Node World Wide Port Identifier Port Type Connected Member WWPN Alias Vendor Brocade Fibre Channel over Ethernet switches Table 17.
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Table 17. Brocade Fibre Channel over Ethernet switch attributes (continued) Category Attribute Name Fahrenheit Sensor ID State Unit Unit Number Number Of FC Ports Number Of 10 Gb Ports Switch Status Model Firmware Version Up Time Factory Serial Number Supplier Serial Number VLAN Name Ports State VLAN ID Zone Information Name Port ID World Wide Port Identifier Parent Zone Name Parent Zone Name Cisco Fibre Channel switches Table 18.
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Cisco Fibre Channel over Ethernet switches Table 19.
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Table 19. Cisco Fibre Channel over Ethernet switch attributes (continued) Category Attribute Name Priority Number Role Status Type Transceiver Port Present Type Name Part Number Nominal Bit Rate Extended ID VLAN Name Ports Status VLAN ID Virtual Port Channel Active VLANs ID Keep Alive Status Peer Status Port Status VPC Peer Status Keep Alive Status ID Port Status Active VLANs Cisco Catalyst switches Table 20.
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13 Items reported from chassis Chassis Table 21.
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14 Items reported from software Microsoft System Center Virtual Machine Manager (SCVMM) Table 22.
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Table 22. SCVMM attributes (continued) Category Attribute Name Volume Capacity Cluster Shared Volume Clustered Description Free Space Model Name Partition Number Physical Disk Used Space Vendor Volume Label VMware vCenter Table 23.
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Table 23. VMware vCenter attributes (continued) Category Attribute Name Internet SCSI Host Bust Adapter Device Managed Object Value vSwitch Active Adapter MTU Name Standby Adapter Teaming Policy Unused Adapter Host Integration Toolkit for VMware Table 24.
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15 Items reported from Web-scale Hyperconverged appliances Web-scale Hyper-converged appliances Table 26.
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