Users Guide

Getting started using Support Live Image

You can run the diagnostic tools available in Support Live Image and gather configuration information, by booting the server to

Support Live Image. Before you boot the server to SLI, you may need to create a bootable Support Live Image USB key or DVD.

NOTE: When the system boots to Support Live Image, the automatic boot countdown timer is displayed. To view the boot

options menu, you must press any key before the countdown timer reaches 0. If you do not press any key before the

countdown timer reaches 0, the Support Live Image automatically boots to the Linux-Based Diagnostic Tools (Dell 12G–

14G servers) option.

Topics:

• Downloading Support Live Image

• Creating bootable Support Live Image USB key on systems running Windows

• Creating bootable Support Live Image DVD on systems running Windows

• Starting server by using Support Live Image

• Boot options

Downloading Support Live Image

1. Visit the Support Live Image web page.

The Support Live Image page is displayed.

2. Click Download Support Live Image.

3. In the Available formats section, under ISO Image, click Download File.

The Use Download Manager? window is displayed.

4. Select Use Download Manager or Browser Download option, based on your preference.

The ISO image is downloaded to a folder on your hard drive.

Creating bootable Support Live Image USB key on

systems running Windows

It is recommended that you create the Support Live Image bootable USB key by using Rufus. However, you can also use other

tools available for creating the bootable USB key.

1. Download and install Rufus on your system. You can download Rufus from the Rufus website.

2. Connect a USB key with a minimum capacity of 4 GB to an available USB connector on your system.

3. From the File System list, select FAT32.

4. From the Partition scheme and target system type list, select MBR partition scheme for BIOS or UEFI.

NOTE:

By default, the Device, Cluster Size, and New volume label values are displayed depending on the size of the

USB key.

5. In the Format Options section, select the Create a bootable disk using option, and browse to select the Support Live

Image ISO file.

6. Click Start.

The bootable USB key is created and a confirmation message is displayed.

Getting started using Support Live Image 9