Users Guide

Overview

Support Live Image (SLI) is a CentOS 7.4 image that packages a collection of utilities and diagnostic tools for PowerEdge

servers, PowerEdge C servers, PowerVault storage systems, web-scale converged appliances, and Datacenter Scalable

Solutions. It provides an environment to run tools, troubleshoot hardware issues, and gather system configuration information.

The results of the diagnostic tests and configuration information are sent manually to the technical support team to identify and

resolve an issue.

Support Live Image is primarily used by Dell EMC Service Providers (DSP), and in some cases, by customers when instructed by

Dell EMC Technical Support.

If a customer contacts Dell EMC Technical Support for a hardware issue that requires a part replacement, the replacement part

is dispatched to the customer through the DSP. After replacing the part, if the DSP finds that the issue is not fixed, the DSP

works with technical support to troubleshoot and resolve an issue.

NOTE: For troubleshooting issues with 9th to 11th generation of PowerEdge servers, use Support Live Image version 2.2.

For instructions to use Support Live Image version 2.2, see the Support Live Image version 2.2 User's Guide at Dell.com/

ServiceabilityTools.

Topics:

• What is new in this release

• Supported systems

• Minimum hardware requirements

• Tools available

• Other documents you may need

What is new in this release

Availability of the following tools and utilities:

● Intel Processor Diagnostic Tool version 4.1.0.24

● Dell EMC OpenManage Server Administrator version 9.1.0

● iDRAC9 Evaluation License Tool for Dell EMC's 14th generation of PowerEdge servers

● Dell EMC PowerEdge C System Management Pack version 2014-10-15

● Dell EMC Server Update Utility version 17.12.00

● Dell EMC System Update version 1.5.3

● CentOS 7.4 — iPerf3 version 3.1.7

● OpenSource — Memtest86+ version 5.01

Supported systems

The following are the systems that are supported by Support Live Image version 3.0.

Supported PowerEdge servers

The following are the supported PowerEdge server models based on their generation:

● 14th generation

○ R740

○ R740xd

○ R640

○ R540

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