Users Guide
Table Of Contents
- Support Live Image Version 2.2 User's Guide
- Overview
- Using Support Live Image
- Creating bootable Support Live Image USB key on systems running Windows
- Creating a bootable support live image DVD on systems running Windows
- Starting the server
- Boot options
- Using the MS-DOS-based tools
- Using the Linux-Based tools and utilities
- Starting OpenManage Server Administrator Version 7.4 or 8.0.1
- Running Dell System E-Support Tool
- Installing the Dell iDRAC7 or iDRAC8 evaluation license
- Running Dell PowerEdge C system management pack
- Running PowerEdge-C logs script
- Intel Processor Diagnostic Tool
- Starting Dell OpenManage Server Update Utility
- Running the stress tool using the GNOME terminal
- Sharing files using Samba share service
- Testing network connectivity
- Assigning a static IP address and default gateway
- Generating the PCI devices list
- Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only)
- Clearing the SBE log
- Accessing and remounting local NTFS file system
- Mounting USB drive
- Copying files to a USB drive
- Starting the Vim editor
- Starting gedit
- Starting the Hex editor
- Using TightVNC
- Using WinSCP
- Useful commands
Starting gedit
gedit is a Gui–based text editing tool.
To start gedit:
1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.
2. Click Applications > Accessories > gedit Text Editor.
The gedit window is displayed.
Starting the Hex editor
Hex Editor is a GUI-based text editing tool.
To start the hex editor:
1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-13G servers) option.
The CentOS desktop is displayed.
2. Click Applications > Programming > Hex Editor.
The GHex window is displayed.
Using TightVNC
You can establish a remote desktop session using TightVNC. After a remote connection is established, you can copy and paste
the configuration files from the remote system to a local system at Dell technical support.
Ensure that TightVNC is installed on the local system (Dell technical support) and that the remote system is booted to CentOS.
To use TightVNC:
1. Launch TightVNC on the local system.
The New TightVNC Connection dialog box is displayed.
2. In the TightVNC server box, type the IP address of the remote system.
3. In the User name field, type root.
4. In the Password field, type dell.
5. Click Connect.
The desktop of the remote system is displayed.
Using WinSCP
WinSCP is a Windows–based tool. You can securely transfer files between a local Windows and a remote Linux (Support Live
Image) system using WinSCP. You can use WinSCP to securely transfer the configuration reports to Dell technical support.
WinSCP is available for download at winscp.net.
To use WinSCP:
1. Ensure that WinSCP is installed on the local Windows system (Dell technical support) and that the remote system is booted
to Support Live Image.
2. Launch WinSCP on the local system.
The WinSCP Login dialog box is displayed.
3. In the Host name box, type the ip address of the remote system.
4. In the User name field, type root.
5. In the Password field, type dell.
6. Click Login.
The WinSCP window is displayed with the directory structure of the local and remote systems. You can securely drag the
files between the local and remote system.
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Using Support Live Image