Users Guide
Table Of Contents
- Support Live Image Version 2.2 User's Guide
- Overview
- Using Support Live Image
- Creating bootable Support Live Image USB key on systems running Windows
- Creating a bootable support live image DVD on systems running Windows
- Starting the server
- Boot options
- Using the MS-DOS-based tools
- Using the Linux-Based tools and utilities
- Starting OpenManage Server Administrator Version 7.4 or 8.0.1
- Running Dell System E-Support Tool
- Installing the Dell iDRAC7 or iDRAC8 evaluation license
- Running Dell PowerEdge C system management pack
- Running PowerEdge-C logs script
- Intel Processor Diagnostic Tool
- Starting Dell OpenManage Server Update Utility
- Running the stress tool using the GNOME terminal
- Sharing files using Samba share service
- Testing network connectivity
- Assigning a static IP address and default gateway
- Generating the PCI devices list
- Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only)
- Clearing the SBE log
- Accessing and remounting local NTFS file system
- Mounting USB drive
- Copying files to a USB drive
- Starting the Vim editor
- Starting gedit
- Starting the Hex editor
- Using TightVNC
- Using WinSCP
- Useful commands
The DSET tool starts, the report is collected, and the message Press ENTER to exit is displayed.
3. Press <Enter>.
The DSET tool exits and the report is saved in /var/data folder. /var/data folder has been shared through Samba
service. For more information see, Sharing Files Using Samba Share Service
4. To copy and paste the DSET collection report to a USB key:
a. Insert the USB drive. See Mounting An USB Drive.
b. Copy the DSET collection report to the USB drive. See Copying Files To An USB Drive.
5. To share the collection report with Dell technical support, use TightVNC or WinSCP. For more information, see Using
TightVNC or Using WinSCP.
NOTE: DSET will not collect the software data when it is run through desktop shortcut icon
Running DSET using the GNOME terminal
To run DSET:
1. Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option.
The Support Live Image desktop is displayed.
2. Double-click the gnome-terminal icon.
The GNOME terminal window is displayed.
3. At the command prompt, type su –, and press <Enter>.
The Password prompt is displayed.
4. Type dell, and press <Enter>.
The root user command prompt is displayed.
5. Type dellsysteminfo and press <Enter>.
To collect the DSET report with report filtering, type dellsysteminfo –v yes —r /var/data.
To collect the DSET report from specific devices, use the -d hw,st,lg option, where hw indicates server, st indicates
storage, and lg indicates logs. For example, type dellsysteminfo -v yes -d hw, st, lg —r /var/data.
For more information about report filtering, see Report Filtering (Command Line Only).
The DSET tool is executed and the collection report is saved in the /root folder by default. If you want to save the report
to a specific path, type dellsysteminfo —r <path>.
6. To copy the DSET collection report to a USB key:
a. Mount the USB key. See Mounting An USB Drive.
b. Copy the DSET collection report to the USB key. See Copying Files To An USB Drive.
7. To share the collection report with Dell technical support, use TightVNC or WinSCP. For more information, see Using
TightVNC or Using WinSCP.
Report filtering (command line interface only)
You can use the privacy option while executing DSET from the command line interface to filter the following data from the
DSET collection report:
● Host Name
● IP Address
● Subnet Mask
● Default Gateway
● MAC Address
● DHCP Server
● DNS Server
● Processes
● Environment variables
● Registry
● Logs
● iSCSI Data
● Fibre Channel data (host WWN and port WWN)
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Using Support Live Image