Users Guide
Table Of Contents
- Support Live Image Version 2.2 User's Guide
- Overview
- Using Support Live Image
- Creating bootable Support Live Image USB key on systems running Windows
- Creating a bootable support live image DVD on systems running Windows
- Starting the server
- Boot options
- Using the MS-DOS-based tools
- Using the Linux-Based tools and utilities
- Starting OpenManage Server Administrator Version 7.4 or 8.0.1
- Running Dell System E-Support Tool
- Installing the Dell iDRAC7 or iDRAC8 evaluation license
- Running Dell PowerEdge C system management pack
- Running PowerEdge-C logs script
- Intel Processor Diagnostic Tool
- Starting Dell OpenManage Server Update Utility
- Running the stress tool using the GNOME terminal
- Sharing files using Samba share service
- Testing network connectivity
- Assigning a static IP address and default gateway
- Generating the PCI devices list
- Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only)
- Clearing the SBE log
- Accessing and remounting local NTFS file system
- Mounting USB drive
- Copying files to a USB drive
- Starting the Vim editor
- Starting gedit
- Starting the Hex editor
- Using TightVNC
- Using WinSCP
- Useful commands
Keyboard Operations Description
CR (Enter) Clear scroll lock (Enables error message scrolling)
Setting the Asset Tag
1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers), DOS-Based Diagnostic Tools (Dell
11G servers), or DOS-Based Diagnostic Tools (Dell 12G servers) option.
The Customer Diagnostic Menu Ver 1.6 is displayed.
2. At the Enter option or letter prompt, press <4>.
The MS-DOS prompt is displayed.
3. Type c:, and press <Enter>.
The working drive changes to c:\.
4. Type CD Util, and press <Enter>.
The working directory changes to c:\Util.
5. To change the asset tag, type asset new_asset_tag where new_asset_tag is the tag you want to assign to the
system.
6. At the confirmation prompt, press <y>.
Clearing the Single-Bit Memory error log
You can clear or reset the Single-Bit Memory Error (SBE) log during and after troubleshooting. Clearing the SBE log during
troubleshooting enables you to capture new errors.
NOTE: Clearing the SBE log also clears the Embedded System Management (ESM) logs.
To clear the SBE log:
1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers) or DOS-Based Diagnostic Tools (Dell
11G servers) option.
The Customer Diagnostic Menu Ver 1.6 is displayed.
2. When the Enter option or letter is displayed, then press the <4> key.
The MS-DOS prompt is displayed.
3. Type C:, and then press <Enter>.
The current drive changes to C:\.
4. Type mpmemory –ptech -tlogclr, and then press <Enter>.
Using the Linux-Based tools and utilities
This section provides information about using the Linux-based tools included in the Support Live Image.
● Starting OpenManage Server Administrator Version 7.4 or 8.0.1
● Running Dell Systems E-Support Tool
● Installing the Dell iDRAC7 or iDRAC8 evaluation license
● Running Dell PowerEdge C system management pack
● Running PE-C Support Logs Script
This section provides information about using the Linux-based utilities included in the Support Live Image.
● Starting The Dell OpenManage Server Update Utility
● Using Samba Share
● Testing Network Connectivity
● Assigning A Static IP Address And Default Gateway
● Generating The PCI Devices List
● Clearing ESM Logs (Dell 9th Generation And Later Servers Only)
● Clearing The SBE Log
NOTE: You need root privileges to run any service and edit a configuration file.
14 Using Support Live Image