Users Guide
Table Of Contents
- Support Live Image Version 2.2 User's Guide
- Overview
- Using Support Live Image
- Creating bootable Support Live Image USB key on systems running Windows
- Creating a bootable support live image DVD on systems running Windows
- Starting the server
- Boot options
- Using the MS-DOS-based tools
- Using the Linux-Based tools and utilities
- Starting OpenManage Server Administrator Version 7.4 or 8.0.1
- Running Dell System E-Support Tool
- Installing the Dell iDRAC7 or iDRAC8 evaluation license
- Running Dell PowerEdge C system management pack
- Running PowerEdge-C logs script
- Intel Processor Diagnostic Tool
- Starting Dell OpenManage Server Update Utility
- Running the stress tool using the GNOME terminal
- Sharing files using Samba share service
- Testing network connectivity
- Assigning a static IP address and default gateway
- Generating the PCI devices list
- Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only)
- Clearing the SBE log
- Accessing and remounting local NTFS file system
- Mounting USB drive
- Copying files to a USB drive
- Starting the Vim editor
- Starting gedit
- Starting the Hex editor
- Using TightVNC
- Using WinSCP
- Useful commands
Keyboard Operations Description
ESC Exits the test and does a restart through the BIOS
C Enter the configuration menu
SP (Spacebar) Set scroll lock (Stops scrolling of error messages)
CR (Enter) Clear scroll lock (Enables error message scrolling)
Setting the Asset Tag
1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers), DOS-Based Diagnostic Tools (Dell
11G servers), or DOS-Based Diagnostic Tools (Dell 12G servers) option.
The Customer Diagnostic Menu Ver 1.6 is displayed.
2. At the Enter option or letter prompt, press <4>.
The MS-DOS prompt is displayed.
3. Type c:, and press <Enter>.
The working drive changes to c:\.
4. Type CD Util, and press <Enter>.
The working directory changes to c:\Util.
5. To change the asset tag, type asset new_asset_tag where new_asset_tag is the tag you want to assign to the
system.
6. At the confirmation prompt, press <y>.
Clearing the Single-Bit Memory error log
You can clear or reset the Single-Bit Memory Error (SBE) log during and after troubleshooting. Clearing the SBE log during
troubleshooting enables you to capture new errors.
NOTE: Clearing the SBE log also clears the Embedded System Management (ESM) logs.
To clear the SBE log:
1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers) or DOS-Based Diagnostic Tools (Dell
11G servers) option.
The Customer Diagnostic Menu Ver 1.6 is displayed.
2. When the Enter option or letter is displayed, then press the <4> key.
The MS-DOS prompt is displayed.
3. Type C:, and then press <Enter>.
The current drive changes to C:\.
4. Type mpmemory –ptech -tlogclr, and then press <Enter>.
Using the Linux-Based tools and utilities
This section provides information about using the Linux-based tools included in the Support Live Image.
● Starting OpenManage Server Administrator Version 7.4 or 8.0.1
● Running Dell Systems E-Support Tool
● Installing the Dell iDRAC7 or iDRAC8 evaluation license
● Running Dell PowerEdge C system management pack
● Running PE-C Support Logs Script
This section provides information about using the Linux-based utilities included in the Support Live Image.
● Starting The Dell OpenManage Server Update Utility
● Using Samba Share
● Testing Network Connectivity
● Assigning A Static IP Address And Default Gateway
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Using Support Live Image