Users Guide
Table Of Contents
- Support Live Image Version 2.2 User's Guide
- Overview
- Using Support Live Image
- Creating bootable Support Live Image USB key on systems running Windows
- Creating a bootable support live image DVD on systems running Windows
- Starting the server
- Boot options
- Using the MS-DOS-based tools
- Using the Linux-Based tools and utilities
- Starting OpenManage Server Administrator Version 7.4 or 8.0.1
- Running Dell System E-Support Tool
- Installing the Dell iDRAC7 or iDRAC8 evaluation license
- Running Dell PowerEdge C system management pack
- Running PowerEdge-C logs script
- Intel Processor Diagnostic Tool
- Starting Dell OpenManage Server Update Utility
- Running the stress tool using the GNOME terminal
- Sharing files using Samba share service
- Testing network connectivity
- Assigning a static IP address and default gateway
- Generating the PCI devices list
- Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only)
- Clearing the SBE log
- Accessing and remounting local NTFS file system
- Mounting USB drive
- Copying files to a USB drive
- Starting the Vim editor
- Starting gedit
- Starting the Hex editor
- Using TightVNC
- Using WinSCP
- Useful commands
NOTE: If you do not press any key before the countdown timer reaches 0, the Support Live Image automatically boots to
the Linux-Based Diagnostic Tools (Dell 9G–13G servers) option.
Boot options
NOTE: When the system boots to the Support Live Image, the automatic boot countdown timer is displayed. To view the
boot options menu, you must press any key before the countdown timer reaches 0. If you do not press any key before the
countdown timer reaches 0, the Support Live Image automatically boots to the Linux-Based Diagnostic Tools (Dell 9G–
13G servers) option.
The following are the list of boot options:
● Linux-Based Diagnostic Tools (Dell 9G–13G Servers) — Boots to the Community ENTerprise Operating System
(CentOS), an Enterprise-class Linux distribution.
● DOS-Based Diagnostics Tools (Dell 9G–10G Servers) — Boots to MS-DOS and you can run MP Memory test, Loop
Memory test, Dell 32-Bit Diagnostics, and the Asset tool.
● DOS-Based Diagnostics Tools (Dell 11G Servers) — Boots to MS-DOS and you can run MP Memory test, Loop Memory
test, Dell 32-Bit Diagnostics, and the Asset tool.
● DOS-Based Asset Tag Utility (Dell 12G Servers) — Boots to MS-DOS and you can run the Asset tool.
● DOS-Based MemTest86 Utility (Dell 9G–13G) — Boots to MS-DOS and you can run MemTest86 tool.
NOTE: Dell 32-Bit Diagnostics, MP Memory test, and Loop Memory test is not supported on Dell 12G servers because ePSA
on 12G servers provide the similar functionality.
For more information on the diagnostic tools that you can run in the Linux and DOS environments, see Tools Available.
Using the MS-DOS-based tools
This section provides information about using the MS-DOS-based tools included in the Support Live Image.
To use the MS-DOS-based tools and options available on the image, see:
● Running the MP Memory Test
● Running the GUI-Based 32-Bit Diagnostics
● Running the Loop Memory Test
● Running the MemTest86
● Setting the Asset Tag
● Clearing the Single Bit Error Log
Running the MP Memory test
MP Memory is a Dell-developed, DOS-based memory test tool. Running MP Memory test, it tests the processor’s cache memory
and physical memory.
This tool is efficient for memory configurations greater than 4 GB. The tool supports single processor or multiprocessor
configurations and processors using Intel Hyper-Threading Technology. MP Memory operates only on Dell PowerEdge servers
that run on Intel processors.
NOTE: The MP Memory test may not be supported on some PowerEdge C servers.
To run the MP Memory test:
1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers) or DOS-Based Diagnostic Tools (Dell
11G servers) option.
The Customer Diagnostic Menu Ver 1.6 message is displayed.
2. When the Enter option or letter is displayed, then press <1> key.
The MP Memory test is run. Follow the instructions on the screen to select the method of execution.
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Using Support Live Image