Users Guide
Table Of Contents
- Support Live Image Version 2.2 User's Guide
- Overview
- Using Support Live Image
- Creating bootable Support Live Image USB key on systems running Windows
- Creating a bootable support live image DVD on systems running Windows
- Starting the server
- Boot options
- Using the MS-DOS-based tools
- Using the Linux-Based tools and utilities
- Starting OpenManage Server Administrator Version 7.4 or 8.0.1
- Running Dell System E-Support Tool
- Installing the Dell iDRAC7 or iDRAC8 evaluation license
- Running Dell PowerEdge C system management pack
- Running PowerEdge-C logs script
- Intel Processor Diagnostic Tool
- Starting Dell OpenManage Server Update Utility
- Running the stress tool using the GNOME terminal
- Sharing files using Samba share service
- Testing network connectivity
- Assigning a static IP address and default gateway
- Generating the PCI devices list
- Clearing ESM logs (Dell's 9th generation or later PowerEdge servers only)
- Clearing the SBE log
- Accessing and remounting local NTFS file system
- Mounting USB drive
- Copying files to a USB drive
- Starting the Vim editor
- Starting gedit
- Starting the Hex editor
- Using TightVNC
- Using WinSCP
- Useful commands
5. Click Write image file to disc.
6. Under Source, click the browse icon.
7. In the Open dialog box, browse through to select the Support Live Image (*.iso) file, and then click Open.
8. Under Destination, select the appropriate DVD drive.
9. Click the write icon that is displayed at the bottom of the dialog box.
Starting the server
To run the diagnostic tools and gather configuration information, you must start the server using the Support Live Image USB
drive key or DVD or iDRAC Virtual Media that you created. The methods of starting a server are:
● Starting from the USB drive key or DVD or iDRAC Virtual Media. For more information, see Starting From a DVD or USB
drive Key or iDRAC Virtual Media.
● Starting by using a virtual media. For more information, see Booting To The Virtual Drive.
Starting From a DVD or USB drive Key or iDRAC Virtual Media.
To start from a DVD or USB drive key or iDRAC Virtual Media:
1. Insert the Support Live Image DVD or USB drive key or mount the ISO image through virtual media in the server.
2. Restart the server.
3. When the F11 prompt is displayed on the screen, press the <F11> key.
The BIOS Boot Manager screen is displayed.
4. Select one of the following on the basis of the device you want to boot to:
● To boot to the DVD, select Optical Drive in the menu, and then press <Enter>.
● To boot to the USB key:
a. Select Hard Drive C: in the menu.
b. In the menu that is displayed, select the appropriate USB port, and then press <Enter>.
● To boot to the iDRAC Virtual Media, select Virtual Media in the menu, and then press <Enter>
The server boots to the Support Live Image DVD or USB key. The Support Live Image welcome screen is displayed with a list
of options. For more information, see Boot Options.
5. Press any key before the automatic boot countdown timer reaches zero (0).
NOTE:
If you do not press any key before the countdown timer reaches 0, the Support Live Image automatically boots to
the Linux-Based Diagnostic Tools (Dell 9G–13G servers) option.
Booting to the virtual drive
NOTE:
The method of using virtual media varies across systems, depending on the DRAC or iDRAC and the version of the
firmware. For DRAC, you can mount Support Live Image on DRAC virtual console from DRAC GUI and for iDRAC, you can
mount Support Live Image on Virtual ConsoleVirtual Media. For more information, see the DRAC or iDRAC User's Guide
at dell.com/support/manuals.
1. Perform one of the following as applicable:
● Mount the Support Live Image (*.iso) file to the virtual media.
● If the Support Live Image DVD or an USB drive key is available, insert the DVD or an USB drive key into the local system,
and then mount the image to the DRAC on the remote system.
2. When the system starts, F11 prompt is displayed on the screen, press <F11>.
The BIOS Boot Manager screen is displayed.
3. Select Virtual CD and press <Enter>.
The server boots to the Support Live Image DVD or USB key. The Support Live Image welcome screen is displayed with a list
of options. For more information, see Boot Options.
4. Press any key before the automatic boot countdown timer reaches zero (0).
Using Support Live Image
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