Support Live Image Version 2.2 User's Guide June 2018 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Overview...................................................................................................................... 5 What is new in this release................................................................................................................................................5 Support matrix......................................................................................................................................................................
Useful commands........................................................................................................................................................
1 Overview Support Live Image (SLI) is a CentOS 7.0 image that packages a collection of utilities and diagnostic tools for Dell PowerEdge servers, Dell PowerEdge C servers, and Dell PowerVault storage systems. It provides an environment to run the tools and troubleshoot hardware related issues and gather system configuration information. The results of the diagnostic tests and configuration information are sent manually to the technical support team to identify and resolve an issue.
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Table 1.
Table 2. Supported PowerEdge C servers (continued) Model Type C6220II Sled C8220 Sled C5220 Sled C5125 Sled Supported Dell PowerVault systems The following table includes the supported PowerVault systems. Model NX200 NX300 NX1950 NX3000 NOTE: On an unsupported hardware, Support Live Image will be booted, but the tools may or may not work. Minimum hardware requirements For optimal use or functionality of Support Live Image, the system should have a minimum of 8 GB RAM.
Other documents you may need The User’s Guide and release notes related to Dell OpenManage Server Administrator, Dell System E-Support Tool, Dell OpenManage Server Update Utility, MS-DOS-Based Tools, iDRAC Evaluation License, and PowerEdge C System Management Pack is available in the User_Guides_and_Release_Notes folder that is available on the Support Live Image desktop.
2 Using Support Live Image This chapter provides information about using the Support Live Image to run diagnostic tools and gather configuration information. To use the Support Live Image to start the server and run the diagnostic tools, you must create a bootable DVD or USB key.
5. Click Write image file to disc. 6. Under Source, click the browse icon. 7. In the Open dialog box, browse through to select the Support Live Image (*.iso) file, and then click Open. 8. Under Destination, select the appropriate DVD drive. 9. Click the write icon that is displayed at the bottom of the dialog box.
NOTE: If you do not press any key before the countdown timer reaches 0, the Support Live Image automatically boots to the Linux-Based Diagnostic Tools (Dell 9G–13G servers) option. Boot options NOTE: When the system boots to the Support Live Image, the automatic boot countdown timer is displayed. To view the boot options menu, you must press any key before the countdown timer reaches 0.
Running the gui-based 32-bit diagnostics Dell 32-Bit Diagnostics is an executable tool consisting of a graphical user interface (GUI) and test modules for individual server subsystems. In addition to the GUI, Dell 32-Bit Diagnostics also offers a command-line interface (CLI) to enable administrators to execute diagnostics using scripts or batch files Dell 32-Bit Diagnostics can determine whether individual devices and subsystems are operating as expected.
Keyboard Operations Description ESC Exits the test and does a restart through the BIOS C Enter the configuration menu SP (Spacebar) Set scroll lock (Stops scrolling of error messages) CR (Enter) Clear scroll lock (Enables error message scrolling) Setting the Asset Tag 1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers), DOS-Based Diagnostic Tools (Dell 11G servers), or DOS-Based Diagnostic Tools (Dell 12G servers) option. The Customer Diagnostic Menu Ver 1.6 is displayed.
● Generating The PCI Devices List ● Clearing ESM Logs (Dell 9th Generation And Later Servers Only) ● Clearing The SBE Log NOTE: You need root privileges to run any service and edit a configuration file. NOTE: You must manually create network configuration files for NIC teaming. Starting OpenManage Server Administrator Version 7.4 or 8.0.
Running DSET using the desktop icon To run DSET: 1. Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option. The Support Live Image desktop is displayed. 2. Double-click the DSET icon. The DSET tool starts, the report is collected, and the message Press ENTER to exit is displayed. 3. Press . The DSET tool exits and the report is saved in /var/data folder. /var/data folder has been shared through Samba service.
● ● ● ● ● ● ● ● DHCP Server DNS Server Processes Environment variables Registry Logs iSCSI Data Fibre Channel data (host WWN and port WWN) If you want to include any of the data to the report, specify ’no’ in the privacy_presetlist.cfg file available at /opt/ dell/advdiags/dset/config/.
The root user command prompt is displayed. 5. Perform one of the following: ● For iDRAC7: /usr/iDracEvalLicense/uploadEvalLicense.sh ● For iDRAC8: /usr/iDracEvalLicense/uploadEvalLicense.sh The following prompt is displayed: Do you want to install an enterprise evaluation license that is valid for 30 days [Y/N]? 6. Press to install the license. The license is imported and a warning message prompting to install a permanent license in 30 days is displayed. 7.
The output from BMC is included in PEC-logs report for troubleshooting. Running ldstate ldstate is a front-end tool for subordinate tools to monitor storage arrays. It provides storage monitoring for single-disk, chipset RAID, and MegaRAID controllers. To run ldstate; 1. Boot the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option. The CentOS desktop window is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3.
Intel Processor Diagnostic Tool The Intel Processor Diagnostic Tool verifies the functionality of an Intel processor. The diagnostic checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor. ● Installing Intel Processor Diagnostic Tool ● Running Intel Processor Diagnostic Tool Installing Intel Processor Diagnostic Tool using the desktop icon To install Intel Processor Diagnostic Tool: 1.
3. In the Command Prompt, type sudo stress --cpu --hdd --timeout -verbose, and press . For example, sudo stress --cpu 8 --hdd 4 --timeout 30s --verbose. If the stress test is successful, a successful run completed message is displayed. Sharing files using Samba share service Samba share is used to share the files between systems running Linux and Windows. To use the Samba share service: 1.
Generating the PCI devices list To generate the PCI devices list connected to your system: 1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G–13G servers) option. The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type lspci , and press . The PCI devices list is displayed. 4. To export the PCI devices list to a file, at the command prompt: ● Type lspci > /var/data/lspci.
● ntfs-3g-2016.2.22-1.el7.x86_64.rpm ● ntfs-3g-devel-2016.2.22-1.el7.x86_64.rpm ● ntfsprogs-2016.2.22-1.el7.x86_64.rpm 3. Install the RPMs by using the following command: sudo rpm -ivf . NOTE: Ensure that you install the RPMs in the following sequence: a. epel-release-7-8.noarch.rpm b. ntfs-3g-2016.2.22-1.el7.x86_64.rpm c. ntfs-3g-devel-2016.2.22-1.el7.x86_64.rpm d. ntfsprogs-2016.2.22-1.el7.x86_64.rpm 4. Double-click the Local Hard Drives icon and provide the password as Dell when prompted.
To start the vim editor: 1. Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-13G servers) option. The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type vim file_name, where file_name is the name of the file. The vim editor is displayed. 4. To insert text, type i. 5. Type the required information. 6. To exit the insert mode, press . 7. To save the file, type :wq.
1. Ensure that WinSCP is installed on the local Windows system (Dell technical support) and that the remote system is booted to Support Live Image. 2. Launch WinSCP on the local system. The WinSCP Login dialog box is displayed. 3. In the Host name box, type the ip address of the remote system. 4. In the User name field, type root. 5. In the Password field, type dell. 6. Click Login. The WinSCP window is displayed with the directory structure of the local and remote systems.
