User's Manual

Overview

Support Live Image (SLI) is a CentOS 6.2 image that packages a collection of utilities and diagnostic tools for Dell

PowerEdge servers, Dell PowerEdge C servers, and Dell PowerVault storage systems. It provides an environment for the

tools to run to troubleshoot hardware-related issues and gather system configuration information. The results of the

diagnostic tests and configuration information are sent to the technical support team to identify and resolve an issue.

Support Live Image is primarily used by Dell Service Providers (DSP), and in some cases, customers instructed by the

Dell Technical Support.

If a Dell customer contacts Dell Technical Support for a hardware issue that requires a part replacement, the

replacement part is dispatched to the customer through the DSP. After replacing the part, if the DSP finds that the issue

is not fixed, the DSP works with technical support to troubleshoot and resolve an issue.

New In This Release

The following are new in this release:

• Dell OpenManage Server Administrator version 7.3

• Dell System E-Support Tool version 3.5.1

• Dell 12th Generation iDRAC7 Evaluation License Tool version 1.50.50

• Support for Dell Poweredge C platforms

• System Management Pack for PowerEdge C platforms

– setupbios

– bmc tool

– ldstate

• PE-C logs for PowerEdge C platforms

• Support for Dell OpenManage Server Update Utility (SUU) version 7.3

• Support for Using Samba Share

• Removed support for 8G platforms and Dell Online Diagnostics

Supported Devices

Support Live Image supports the following devices:

• Dell PowerEdge (R720, R720xd, R620, R320, R420, R520, R820, R200, R210, R210II, R300, R310, R410, R415, R510, R515,

R610, R710, R715, R805, R810, R815, R900, R905, R910, 1950, 1955, 2950, 6950, 2970, M620, M420, M520, M820, M600,

M605, M610, M610X, M710, M710HD, M805, M905, M910, M820, M915, T620, T320, T420, T100, T105, T110, T110II, T300,

T310, T410, T605, T610, T710, 1900, and 2900) and PowerEdge C (C1100, C2100, C5220, C6100, C6105, C6145, C6220,

C6220II, C8220, C5125, and C6105) servers

• Dell PowerVault NX and PowerVault MD SCSI (DL2000, DL2100, and DL2200) direct-attached storage arrays

NOTE: Support Live Image provides limited support for Dell PowerEdge C servers.