Support Live Image Version 2.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Overview.......................................................................................................................................5 New In This Release.................................................................................................................................................5 Supported Devices...................................................................................................................................................
Starting The Hex Editor.................................................................................................................................... 22 Using TightVNC................................................................................................................................................ 22 Using WinSCP.................................................................................................................................................. 22 Useful Commands..............
Overview 1 Support Live Image (SLI) is a CentOS 6.2 image that packages a collection of utilities and diagnostic tools for Dell PowerEdge servers, Dell PowerEdge C servers, and Dell PowerVault storage systems. It provides an environment for the tools to run to troubleshoot hardware-related issues and gather system configuration information. The results of the diagnostic tests and configuration information are sent to the technical support team to identify and resolve an issue.
Minimum Hardware Requirements To use Support Live Image, the system should have a minimum of 6 GB RAM. For optimal use or functionality, at least 8 GB of RAM is recommended. Tools Available The following table lists the diagnostic and configuration tools available on Support Live Image. Table 1. Tools Available on Support Live Image MS-DOS-Based Tools Linux-Based Tools • • • • Dell OpenManage Server Administrator (OMSA) • – Version 7.
Using Support Live Image 2 This chapter provides information about using the Support Live Image to run diagnostic tools and gather configuration information. To use the Support Live Image to start the server and run the diagnostic tools, you must create a bootable DVD or USB key.
5. Click Write image file to disc. 6. Under Source, click the browse icon. 7. In the Open dialog box, browse through to select the Support Live Image (*.iso) file, and then click Open. 8. Under Destination, select the appropriate DVD drive. 9. Click the write icon that is displayed at the bottom of the dialog box. Starting The Server To run the diagnostic tools and gather configuration information, you must start the server using the Support Live Image USB drive key or DVD that you created.
4. Press any key before the automatic boot countdown timer reaches 0. The Support Live Image welcome screen is displayed with a list of options. For more information, see Boot Options. NOTE: If you do not press any key before the countdown timer reaches 0, the Support Live Image automatically boots to the Linux-Based Diagnostic Tools (Dell 9G–12G servers) option. Boot Options NOTE: When the system boots to the Support Live Image, the automatic boot countdown timer is displayed.
To run the MP Memory test: 1. Boot the system using the DOS-Based Diagnostic Tools (Dell 9G-10G servers) or DOS-Based Diagnostic Tools (Dell 11G servers) option. The Customer Diagnostic Menu Ver 1.6 message is displayed. 2. When the Enter option or letter is displayed, then press <1> key. The MP Memory test is run. Follow the instructions on the screen to select the method of execution.
4. Type CD Util, and press . The working directory changes to C:\Util. 5. Type asset new_asset_tag, where new_asset_tag is the tag you want to assign to the system. 6. At the confirmation prompt, press . Clearing The Single-Bit Memory Error Log You can clear or reset the Single-Bit Memory Error (SBE) log during and after troubleshooting. Clearing the SBE log during troubleshooting enables you to capture new errors.
To start OpenManage Server Administrator (OMSA): 1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-12G servers) option. The CentOS desktop is displayed. 2. Double-click the Launch Server Administrator icon. If you have already added OMSA to the web browser's security exception, then go to step 6. A new web browser window is displayed with the message: This Connection is Untrusted. 3. Click I Understand the Risks. A disclaimer is displayed at the bottom of the page. 4.
4. 5. To copy and paste the DSET collection report to a USB key: a. Insert the USB drive. See Mounting An USB Drive. b. Copy the DSET collection report to the USB drive. See Copying Files To An USB Drive. To share the collection report with Dell technical support, use TightVNC or WinSCP. For more information, see Using TightVNC or Using WinSCP. Running DSET Using The GNOME Terminal To run DSET: 1. Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-12G servers) option.
• Registry • Logs • iSCSI Data • Fibre Channel data (host WWN and port WWN) If you want to include any of the data to the report, specify ’no’ in the privacy_presetlist.cfg file available at /opt/dell/ advdiags/dset/config/. Installing the Dell 12th Generation iDRAC7 Evaluation License iDRAC7 is a systems management hardware and software solution that provides remote management capabilities, crashed system recovery, and power control functions for Dell PowerEdge systems.
3. At the command prompt, type su –, and press . The Password prompt is displayed. 4. Type dell, and press . The root user command prompt is displayed. 5. Type /usr/iDrac7EvalLicense/uploadEvalLicense.sh. The following prompt is displayed: Do you want to install an enterprise evaluation license that is valid for 30 days [Y/N]? 6. Press to install the license. The license is imported and a warning message prompting to install a permanent license in 30 days is displayed. 7.
To run bmc: 1. Boot the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-12G servers) option. The CentOS desktop window is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type bmc. The list of options is displayed. The output from BMC is included in PEC-logs report for troubleshooting. Running ldstate ldstate is a front-end tool for subordinate tools to monitor storage arrays.
Running PE-C Support Logs Script Using The GNOME Terminal To run PE-C Support Logs Script using GNONE terminal: 1. Boot the PowerEdge C server using the Linux-Based Diagnostics Tools (Dell 9G-12G servers) option. The CentOS desktop window is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type su –, and press . The Password prompt is displayed. 4. Enter dell, and press . The root user command prompt is displayed. 5.
To use the Samba share service: 1. Start the server using the Linux-Based Diagnostic Tools (Dell 9G-12G servers) option. The CentOS desktop is displayed. By default, the Samba services running on the on-boot folder and /tmp/data folder is shared. 2. By running the ifconfig command, check the IP address of Support Live Image. 3. On a Windows server, on the taskbar, click Start → Run. In the Open box, type the IP address of the Support Live Image , and then press Enter. 4.
Generating The PCI Devices List To generate the PCI devices list connected to your system: 1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G–12G servers) option. The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type lspci , and press . The PCI devices list is displayed. 4. To export the PCI devices list to a file, at the command prompt: – Type lspci > /tmp/data/lspci.
Accessing And Remounting The Local File System To access and mount the local file system: NOTE: By default, the local hard disk drives are mounted as read-only. 1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-12G servers) option. The CentOS desktop is displayed. 2. Double-click the Local Hard Drives icon. 3. Double-click the disc folder. The local hard drives are represented as folders named sde1, sde2, sde3, and so on. 4.
Copying Files To A USB Drive To copy files to an USB drive: 1. Boot the system using the Linux-Based Diagnostics Tools (Dell 9G-12G servers) option. The CentOS desktop is displayed. 2. Double-click the gnome-terminal icon. The GNOME terminal window is displayed. 3. At the command prompt, type sudo nautilus, and then press . The Nautilus browser is displayed. 4. Under Places, click File System. 5.
Starting The Hex Editor Hex Editor is a GUI–based text editing tool. To start the hex editor: 1. Boot the system using the Linux-Based Diagnostic Tools (Dell 9G-12G servers) option. The CentOS desktop is displayed. 2. Click Applications → Programming → Hex Editor. The GHex window is displayed. Using TightVNC You can establish a remote desktop session using TightVNC.
Useful Commands This section provides the Linux commands you can use to start, stop, or restart the OMSA and network service. At the terminal command prompt, type the commands listed in the following tables to perform the required functions. Table 2. OMSA Service Commands Command Description srvadmin-services.sh start Start the OMSA service. srvadmin-services.sh stop Stop the OMSA service. srvadmin-services.sh restart Restart the OMSA service. srvadmin-services.
