Dell™ Studio 1735 Quick Reference Guide Model PP31L w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents Finding Information 1 . . . . . . . . . . . . . . . . . . . . About Your Computer Front and Right View . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . 20 . . . . . . . 21 . . . . . . . . . . . . . . . . . . . . .
Lockups and Software Problems . . . . . . . . . . . . 46 The computer does not start . . . . . . . . . . . . 46 . . . . . . . . . . 46 The computer stops responding A program stops responding or crashes repeatedly . . . . . . . . . . . . . . . . . . . . . 46 A program is designed for an earlier Microsoft® Windows® operating system . . . . . 47 . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . 47 . . . . . . . . . . . . . . . . . . . . .
A Appendix . . . . . . . . . . . . . . . . . . . . . . . . . FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 59 . . . . . . . . . . . . . . . . . . . . 59 . . . . . . . . . . . . . . 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 FCC Class B .
Contents
Finding Information NOTE: Some features may be optional and may not ship with your computer. Some features may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag and Express Service Code • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. You can find this at the bottom of your computer.
Document/Media/Label Contents Dell Technology Guide • About your operating system • Using and maintaining peripherals • Understanding technologies such as Internet, E-mail, and so on. Available in Windows Help and Support (Start →Help and Support) and at Dell Support Website - support.dell.
About Your Computer Front and Right View 1 2 3 21 4 5 20 6 19 7 18 17 8 16 15 9 14 13 12 11 10 About Your Computer 9
1 camera indicator (optional) 2 camera (optional) 3 display 4 media control buttons 5 num lock light 6 device status lights 7 power button 8 battery status light 9 AC adapter connector 10 USB connectors (2) 11 optical drive 12 microphone connector 13 headphone connectors (2) 14 fingerprint reader (optional) 15 consumer IR 16 integrated single analog microphone 17 touch pad buttons 18 touch pad 19 keyboard 20 caps lock light 21 dual digital array microphones (optional
NUM LOCK LIGHT — Turns on when the numeric keypad (Num Lock) function is enabled. DEVICE STATUS LIGHTS The lights located above the keyboard indicate the following: WiFi status light – Turns on when wireless networking is enabled. To enable or disable wireless networking, use the wireless switch (see "wireless On/Off switch" on page 16). Bluetooth® status light – Turns on when a card with Bluetooth wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature.
BATTERY STATUS LIGHT — Turns on steadily or blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the – Solid white: The battery is charging. – Off: The battery is adequately charged. light operates as follows: If the computer is running on a battery, the light operates as follows: – Off: The battery is adequately charged or the battery is not charging. – Solid amber: The battery charge is low. – Flashing amber: The battery charge is critically low.
USB CONNECTOR Connects USB devices, such as a mouse, keyboard, or printer. OPTICAL DRIVE — For more information about the optical drive, see Dell Technology Guide. NOTE: The optical drive supports standard circular 12 cm discs. Irregularly shaped discs or discs are not supported. AUDIO CONNECTORS — Attach headphones to the Attach a microphone to the connector. connector. FINGERPRINT READER ( O P T I O N A L ) — Helps to keep your Dell™ computer secure.
– Properties - To configure DigitalPersona Personal Settings and product behavior. For more information, see DigitalPersona Online Help→Using DigitalPersona Personal Features→General Settings. – Check for Updates - To deliver and install software updates and also for updating options. You must have an Internet connection to use this feature. You can either check for updates manually or automatically.
Back and Left View 1 2 3 45 6 7 8 9 10 11 12 13 1 battery 2 air vent 3 Wi-Fi Catcher™ Network Locator 4 security cable slot 5 Wireless On/Off switch 6 VGA connector 7 HDMI connector 8 USB connectors (2) 9 network connector (RJ-45) 10 USB connector 11 IEEE 1394 connector 12 8-in-1 media card reader 13 ExpressCard slot About Your Computer 15
BATTERY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. NOTE: Connecting the computer to an electrical outlet through the AC adapter will present the brightest picture as well as charge the battery. AIR VENT — The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. The computer turns on the fan when the computer gets hot.
1 2 3 1 Wi-Fi Catcher™ Network Locator 2 off : Disables wireless devices 3 on : Enables wireless devices VGA CONNECTOR Connects video devices, such as a monitor. H D M I C O N N E C T O R — HDMI (High-Definition Multimedia Interface) connector carries an uncompressed all digital signal to produce hi-definition video and audio. USB CONNECTORS Connect USB devices, such as a mouse, keyboard, or printer.
NETWORK CONNECTOR (RJ-45) NOTICE: The network connector is slightly larger than the modem connector. To avoid damaging the computer, do not plug a telephone line into the network connector. Connects the computer to a network. The two lights next to the connector indicate status and activity for wired network connections. For information on using the network adapter, see the device user’s guide supplied with your computer.
Bottom View 1 2 3 4 5 1 battery 2 battery release latch 3 battery charge/health gauge 4 battery charge/health gauge button 5 base cover BATTERY — When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. BATTERY RELEASE LATCH — Releases the battery. BATTERY CHARGE/HEALTH GAUGE BUTTON — Press this button to get information on the battery charge and battery health.
BATTERY CHARGE/HEALTH GAUGE — Provides information on the battery charge and battery health. Press once to determine the battery charge. Each of the 4 lights represents approximately 20% of the total battery charge. If no lights appear, then there is no charge in the battery. Press and hold for 3 seconds to determine the battery health/condition. If no lights appear, the battery is in good health. Each light represents incremental degradation. For more information, see Dell Technology Guide.
1 3 2 1 battery 3 SIM card slot indicator 2 battery release latch To replace the battery, slide the battery into the bay until it clicks into place. Removing and Replacing the Base Cover CAUTION: Before working inside your computer, follow the safety instructions in the safety information that shipped with your computer.
1 2 1 base cover 2 base cover tab To remove the base cover: 1 Ensure that the computer is turned off. 2 Remove the battery (see "Removing and Replacing the Battery" on page 20). 3 Loosen the captive screws on the base cover and lift the cover off the computer as shown above.
For instructions on removal and replacement of parts, see the Service Manual at support.dell.com. CAUTION: Do not touch the Processor Thermal-Cooling Assembly or any other part inside the base cover before referring to the instructions in the Service Manual. To replace the base cover: 1 Align the tabs on the base cover to the bottom of the computer. 2 Tighten the captive screws on the base cover. 3 Replace the battery (see "Removing and Replacing the Battery" on page 20).
About Your Computer
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start , click Help and Support, and then select the option to view information about your computer.
ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. NOTE: PCMCIA may not be available in some regions. ExpressCard controller Intel ICH8M ExpressCard connector one ExpressCard slot (54 mm) Cards supported ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 1.5 V and 3.
Ports and Connectors Audio microphone-in connector, two stereo headphones/speakers connector IEEE 1394a 4-pin mini, non-powered connector Consumer IR sensor compatible with Philips RC6 (receive only) Mini-Card two Type IIIA Mini-Card slots, one half-size Mini-Card slot HDMI connector 19-pin Network adapter RJ-45 port USB five 4-pin USB 2.0-compliant connector Video 15-hole connector Communications Modem: Type External V.
Video (continued) UMA: Video type integrated on system board Video controller Mobile Intel GMA X3100 Video memory up to 358 MB of shared memory LCD interface Low Voltage Differential Signaling (LVDS) TV support HDMI 1.2 Audio Audio type 5.
Display (continued) Native resolutions: WXGA+ TrueLife 1440 x 3 (RGB) x 900 at 262 K colors WLED WXGA+ TrueLife 1440 x 3 (RGB) x 900 at 262 K colors CCFL WUXGA TrueLife 1920 x 3 (RGB) x 1200 at 262 K colors Refresh rate 60 Hz Operating angle 0° (closed) to 140° Luminance WXGA+ TrueLife 220 cd/m2 WLED WXGA+ TrueLife 300 cd/m2 CCFL WUXGA TrueLife 260 cd/m2 Viewing angles: Horizontal ±40° (WXGA+ TrueLife) ±55° (WLED WXGA+ TrueLife) ±60° (CCFL WUXGA TrueLife) Vertical +15°/–30° (WXGA+ TrueLife) ±
Keyboard Number of keys 101 (U.S. and Canada); 102(Europe); 105(Japan); 104 (Brazil) Layout QWERTY/AZERTY/Kanji Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 71.7-mm (2.8-in) sensor-active area Height 34.0-mm (1.3-in) rectangle Camera (optional) Pixel 2.0 mega pixel Video Resolution 320x240 ~1600x1200 (640x480 at 30fps) Diagonal Viewing Angle 66° Battery Type 9-cell "smart" lithium ion 6-cell "smart" lithium ion Dimensions: Depth 67.6 mm (2.
Battery (continued) Operating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See Dell Technology Guide for more information on battery life. Life span (approximate) 300 discharge/charge cycles Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Coin-cell battery CR-2032 AC Adapter Types 90W Input voltage 100–240 VAC Input current (maximum) 1.
AC Adapter (continued) Connector types: DC connector 3 pin, 7.4 mm plug AC connector 2 pin - C7 (Japan only) 3 pin - C5 Physical Height 30 mm~43 mm (1.18 inches~1.69 inches) Width 392 mm (15.43 inches) Depth 288.15 mm (11.34 inches) Weight (with 6-cell battery): 3.55 kg (7.
Environmental (continued) Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.2 to 10,668 m (–50 to 35,000 ft) Airborne contaminant level G2 or lower as defined by ISA-S71.
Specifications
Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. This service is free and can be customized for content, format, and frequency of notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.
Starting PSA Diagnostics From Your Computer NOTE: If your computer does not display a screen image, contact Dell (see "Contacting Dell" on page 58). NOTE: Troubleshooting using Dell 32 Bit Diagnostics through the Utility Partition, referenced in this section, may or may not be available in your computer. 1 Ensure that the computer is connected to an electrical outlet. 2 Turn on (or restart) your computer.
Starting the Dell 32 Bit Diagnostics From the Drivers and Utilities Media NOTE: Depending on which Dell computer you have purchased there may not be an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities media referenced in this section. 1 Insert your Drivers and Utilities media. 2 Shut down and restart the computer. 3 When the DELL logo appears, press immediately. NOTICE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time.
Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer. Option Function Test Memory Run the stand-alone memory test Test System Run System Diagnostics Exit Exit Diagnostics After you have selected the Test System option from the main menu, the following menu appears.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and any requirements for running the test. Configuration Displays your hardware configuration for the selected device.
For more information on Dell Support Center, see the Dell Technology Guide. It is available in Windows Help and Support (Start →Help and Support) and at Dell Support Website. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Fill out the "Diagnostics Checklist" on page 57 as you complete these checks. ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — • Click Start →Computer.
3 Click Properties→Tools→Check Now. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Click to check Scan for and attempt recovery of bad sectors, and then click Start. Error Messages Fill out the "Diagnostics Checklist" on page 57 as you complete these checks.
E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.
H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35).
M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them.
A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 1 Click Start →Control Panel. 2 Under Programs, click Uninstall a Program. 3 Select the program you want to remove. 4 Click Uninstall and follow the prompts on the screen. 5 See the program documentation for installation instructions. S E C T O R N O T F O U N D — The operating system cannot locate a sector on the hard drive.
U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E — The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 35). X:\ IS NOT ACCESSIBLE. T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again.
A program is designed for an earlier Microsoft® Windows® operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D — Program compatibility is a mode in Windows that lets you run programs written for earlier versions of Windows. For more information, search for the keyword program compatibility wizard in Windows Help and Support.
Power Problems Fill out the "Diagnostics Checklist" on page 57 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in Sleep state—press the power button to exit Sleep state. If the light is off, press the power button to turn on the computer.
E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S — See Dell Technology Guide for power management settings. R E S E A T T H E M E M O R Y M O D U L E S — If the computer power light turns on, but the display remains blank, reinstall the memory modules.
• Microsoft Windows Vista System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Windows Vista System Restore" on page 50. • If you received an Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive.
Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start →Control Panel→System and Maintenance→Back Up and Restore Center.
1 Click Start →Help and Support. 2 Type System Restore in the search field and press . 3 Click Undo my last restoration, and then click Next. Restoring the Computer to the Default Factory Configuration The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first ordered it from Dell.
Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting" on page 35 for information and procedures that pertain to the problem your computer is experiencing.
Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 56, and then see the contact information for your region or go to support.dell.com.
• Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 58. 2 Include a copy of the invoice and a letter describing the reason for the return.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files.
Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, Contacting Dell techsheet, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Appendix FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules.
The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: Product name: Dell™ Studio 1735 Model number: PP31L Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S.
Index B DellConnect, 54 Back and Left View, 15 device latch release description, 16, 19 base cover description, 20 battery removing, 20 Bluetooth wireless technology card device status light, 11 C Check Disk, 40 computer crashes, 46-47 restore to previous operating state, 50-51 specifications, 25 stops responding, 46 D Dell Diagnostics about, 35 starting from the Drivers and Utilities media, 37 starting from your hard drive, 36 device status lights description, 11 diagnostics Dell, 35 display descrip
H P hard drive problems, 40 power problems, 48 hardware Dell Diagnostics, 35 power button description, 11 Hardware Troubleshooter, 49 power light conditions, 48 I IEEE 1394 connector description, 18 M media control buttons description, 10, 14 memory card reader, 18 messages error, 41 N network connector description, 18 O operating system reinstalling Windows Vista, 50-52 62 Index problems blue screen, 47 computer crashes, 46-47 computer does not start up, 46 computer stops responding, 46 Dell
S security cable slot description, 16 software problems, 47 software and hardware incompatibilities, 49 specifications, 25 System Restore, 49-51 T touch pad buttons description, 14 troubleshooting Dell Diagnostics, 35 Hardware Troubleshooter, 49 restore computer to previous operating state, 49-51 W Windows Vista Program Compatibility wizard, 47 reinstalling, 50-52 System Restore, 49-51 wizards Program Compatibility wizard, 47 Index 63
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