Quick Reference Guide

292 Troubleshooting
If your IEEE 1394 device is listed, Windows recognizes the device.
Windows XP
1 Click Start and click Control Panel .
2 Under Pick a Category , click Performance and Maintenance → System → System
Properties
→ Hardware → Device Manager .
IF YOU HAVE PROBLEMS WITH A DELL IEEE 1394 DEVICE — Contact Dell (see
"Contacting Dell" on page 337).
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact the IEEE 1394 device manufacturer.
Keyboard Problems for External Keyboards
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.
C
HECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer (see the documentation shipped with your computer),
reconnect the keyboard cable as shown on the setup diagram for your computer, and
then restart the computer.
• Ensure that the cable is not damaged or frayed and check cable connectors for bent or
broken pins. Straighten any bent pins.
• Remove any keyboard extension cables and connect the keyboard directly to the
computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, then
try using the keyboard.
R
UN THE HARDWARE TROUBLESHOOTER — See "Windows Hardware
Troubleshooter" on page 280.
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions shipped with your computer. For additional safety best
practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.