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8 Best Practices for Securing Dell EMC SC Series Storage | BP1082
2.4 SupportAssist and Secure Console
SC Series includes two features that enhance the enterprise support that Dell provides:
Dell SupportAssist (formerly known as Phone Home) is a service that allows SCOS to automatically send
diagnostic logs and alerts to and download firmware updates from Dell.
Secure Console is a service that allows Dell Support engineers to access the SCOS console using Secure
Shell (SSH).
SupportAssist is enabled by default but can be disabled in the SCOS settings. Secure Console services are
disabled by default. Neither SupportAssist nor Secure Console requires inbound ports to be open at the
network firewall while running. Each service, when enabled, makes an outbound connection to a Dell EMC
internet server when needed. In the case of Secure Console, this outbound connection allows Dell Support
engineers to connect to SCOS using SSH tunneling.
SupportAssist requires outbound TCP port 443 to be open and Secure Console requires outbound TCP port
22 and 8443 to be open.
2.5 SupportAssist at air-gapped sites
There are occasions when configuring the SC Series capabilities for SupportAssist is not an option, such as
an air-gapped site configuration. For such occasions, SupportAssist data can be manually exported from SC
Series storage and sent to Dell Support.
For instruction on how to perform this task, see the Saving SupportAssist Data to a USB Flash Drive Tech
Note available on Dell.com/Support.
2.6 CloudIQ data sources
CloudIQ provides centralized monitoring for numerous Dell EMC products across multiple sites. It enables
proactive serviceability that informs customers about issues before there is impact to their environment. All of
this is provided through a dashboard that aggregates key information such as system health scores,
performance metrics, and current capacity and trends.
CloudIQ leverages the existing SC Series SupportAssist data, so there are no additional ports or protocols
used for transferring the information from the customer site.