Administrator Guide

Problem Solution
components back to their original locations or create a new backup set with
the new locations.
Paths are truncated/
different in SQL Server
This is a known issue with SQL Server Management Studio (SSMS) data files.
The full path is displayed for data and log files.
Replays fail
• Make sure LUNs are available (transportable snapshots might not be
expiring)
• Expected behavior with Microsoft Exchange if the component is not a
Storage Center volume
For more information:
• Add or Modify Storage Centers for a Server or Host
• Run Exchange Verification in Summary of Backup Set Options
Replays fail in a
Microsoft VSS
environment
Sometimes when a Replay is taken during the time a primary controller fails
over to the secondary controller, the Replay fails. Furthermore, the Microsoft
VSS writer may be left in a bad state causing all future Replays to fail. In this
case, bring the primary controller back online and restart MS Information
Exchange services (requires an outage).
In VMware environment,
Replays fail when VSS
writers time out and/or
cannot quiesce
snapshot
In a VMware environment, Replays fail when VSS writers time out and/or
cannot create a quiesced snapshot. For more information: http://
kb.vmware.com/selfservice/microsites/search.do?
language=en_US&cmd=displayKC&externalId=1031298
Scheduled backup
occurs at an unexpected
time
Verify Current Server Time in the Modify Backup Schedule dialog box. For
more information: Modify Schedules for an Existing Backup Set
Transaction logs are
truncated or missing
Expected behavior when VSS full backup is selected. For more information:
VSS full backup on Summary of Backup Set Options
Unable to create an
overnight schedule
Create an Exclude Time Range for the day hours (for example, 8:00 a.m. –
5:00 p.m.). For more information: Modify Settings for an Existing Backup Set
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