Users Guide

CITV Application Troubleshooting
To handle any issues with the CITV application:
• Use the alerts and events in VMware vCenter and the VASA provider troubleshooting procedures to troubleshoot issues with Dell VASA
Provider.
• Use the RMSV troubleshooting procedures to troubleshoot issues with Dell Replay Manager Service for VMware.
• Use the vSphere Web Client Plugin troubleshooting procedures to troubleshoot issues with Dell Storage vSphere Web Client Plugin.
Topics:
• Viewing VASA Alerts and Events
• Troubleshooting VASA Provider
• Troubleshooting RMSV
• Troubleshooting the vSphere Web Client Plugin
Viewing VASA Alerts and Events
Two VMware vCenter alarms can be triggered upon receiving alarm information from the VASA provider:
• Datastore capability alarm –This alarm triggers if VMware vCenter detects that the capability requirements are not being met.
• Thin-provisioned LUN capacity exceeded –This alarm triggers if VMware vCenter detects that a thin-provisioned LUN is exceeding its
capacity threshold.
Alarms are displayed in the Triggered Alarms view on the Alarms tab of the datastore or on the Alarms view located at the bottom of the
vSphere Client.
When a thin-provisioned LUN capacity exceeded alarm is received, the VMware vCenter Storage Monitoring Service posts an event to the
VMware vCenter Server. This event can be displayed in the Events view on the Tasks & Events tab of the datastore or in the Events view
on the root folder of the vSphere Client.
Troubleshooting VASA Provider
If the VMware vCenter Server is unable to connect to the VASA provider:
• Verify that the VASA provider URL is properly registered on the VMware vCenterServer. See Registering VASA Provider.
• Verify that the VASA provider is running. See Restart VASA Provider.
If no datastore capabilities are being displayed in VMware vCenter:
• Verify that a valid vendor ID and model ID are listed for the registered storage provider on the VMware vCenter Server. See Verify
Vendor Provider Details.
• Verify that the Storage Center on which the datastores are located have been added to the Enterprise Manager. See the Enterprise
Manager Administrator’s Guide.
• Verify that the VASA provider is running. See Restart VASA Provider.
If further troubleshooting is required, Dell Technical Support might need a copy of the VASA provider logs for analysis. See Restart VASA
Provider.
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