Users Guide

CITV Application Troubleshooting

To handle any issues with the CITV application:

• Use the RMSV troubleshooting procedures to troubleshoot issues with Dell Replay Manager Service for VMware.

• Use the vSphere Web Client Plugin troubleshooting procedures to troubleshoot issues with Dell Storage vSphere Web Client Plugin.

Topics:

• Troubleshooting RMSV

• Troubleshooting the vSphere Web Client Plugin

Troubleshooting RMSV

If the Replay Manager is unable to connect to the VMware vCenter Server:

• Verify that the host name or IP address of the VMware vCenter Server is correct and the VMware vCenter Server user has

administrator privileges. See Conguring RMSV.

• Verify that RMSV is running. See Save RMSV Log Files.

If further troubleshooting is required, Dell Technical Support might need a copy of RMSV logs for analysis. See Save RMSV Log Files.

Restart RMSV

Use option 11 in the CLI to restart RMSV and verify that it starts.

1 Log in to CITV.

2 At the CLI prompt, type 11 and press Enter. The following messages are displayed:

Waiting 15 seconds for the service to restart

Starting replaymanager: [ OK ]

RMSV is stopped and restarted.

• If [ OK ] is displayed, RMSV started successfully.

• If [ Failed ] is displayed, RMSV failed to start.