Users Guide

Restart RMSV
Use option 11 in the CLI to restart RMSV and verify that it starts.
1 Log in to CITV.
2 At the CLI prompt, type 11 and press Enter. The following messages are displayed:
Waiting 15 seconds for the service to restart
Starting replaymanager: [ OK ]
RMSV is stopped and restarted.
• If [ OK ] is displayed, RMSV started successfully.
• If [ Failed ] is displayed, RMSV failed to start.
Related links
Logging on to CITV
Save RMSV Log Files
Use option 14 in the CLI to save the RMSV log le to a zip le.
1 Log into CITV.
2 At the CLI prompt, type 14 and press Enter. The following options are displayed:
1. Gather support information
2. Return to main menu
Enter selection [1 - 2]:
3 Type 1 and press Enter. The zip le with the logs is saved to the root directory of the virtual appliance.
4 Use Secure Copy (SCP) to copy the zip le from the virtual appliance to a local computer.
When the zip le is on a local computer, it can be sent to Dell Technical Support.
Related links
Logging on to CITV
Troubleshooting the vSphere Web Client Plugin
Dell Storage Icon Is Missing
If the Dell Storage icon does not appear in the Administration pane of the vSphere Web Client:
• Verify that the host name or IP address of the VMware vCenter Server is correct and the VMware vCenter Server user has
administrator privileges. See Restart RMSV.
• Verify that the vSphere Web Client Plugin is running. See Installing the Dell Storage vSphere Web Client Plugin.
• Restart the vSphere Web Client service.
• For a Windows-based vCenter server, restart the vSphere Web Client service by accessing Server Manager > Services > VMware
vSphere Web Client service. Select Restart to restart the service.
• For a Linux-based vCenter Server appliance, use one of the following commands to restart the service:
• service vsphere-client restart
• /etc/init.d/vsphere-client restart
CITV Application Troubleshooting
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