Users Guide

NOTE: A known issue with the VASA API prevents description information from being displayed in event messages.
Restart VASA Provider
Use option 10 in the CLI to restart the VASA provider.
1 Log in to CITV.
2 At the CLI prompt, type 10 and press Enter. The following messages are displayed:
Waiting 15 seconds for the service to restart
Starting Tomcat [ OK ]
The Tomcat service, which the VASA provider uses to communicate with Enterprise Manager, is stopped and restarted.
• If [ OK ] is displayed, the VASA provider started successfully.
• If [ Failed ] is displayed, the VASA provider failed to start.
Related links
Logging on to CITV
Save VASA Provider Log Files
Use option 14 in the CLI to save the VASA provider log le to a zip le:
1 Log in to CITV.
2 At the CLI prompt, type 14 and press Enter. The following options are displayed:
1. Gather support information
2. Return to main menu
Enter selection [1 - 2]:
3 Type 1 and press Enter. The zip le with the logs is saved to the root directory of the virtual appliance.
4 Use Secure Copy (SCP) to copy the zip le from the virtual appliance to a local computer.
When the zip le is on a local computer, it can be sent to Dell Technical Support.
Related links
Logging on to CITV
Troubleshooting RMSV
If the Replay Manager is unable to connect to the VMware vCenter Server:
• Verify that the host name or IP address of the VMware vCenter Server is correct and the VMware vCenter Server user has
administrator privileges. See Conguring RMSV.
• Verify that RMSV is running. See Save RMSV Log Files.
If further troubleshooting is required, Dell Technical Support might need a copy of RMSV logs for analysis. See Save RMSV Log Files.
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CITV Application Troubleshooting