Administrator Guide

Data Types that Can Be Sent Using SupportAssist.................................................................................................. 705
Congure SupportAssist Settings for the Data Collector.........................................................................................705
Congure SupportAssist Settings for a Single Storage Center............................................................................... 706
Manually Sending Diagnostic Data Using SupportAssist..........................................................................................706
Manually Send Diagnostic Data for Multiple Storage Centers........................................................................... 706
Send Diagnostic Data for a Single Storage Center .............................................................................................707
Save SupportAssist Data to a File..........................................................................................................................707
Saving SupportAssist Data to a USB Flash Drive .....................................................................................................708
USB Flash Drive Requirements.............................................................................................................................. 708
Prepare the USB Flash Drive..................................................................................................................................708
Save SupportAssist Data to the USB Flash Drive............................................................................................... 709
Troubleshooting SupportAssist USB Issues..........................................................................................................709
Managing SupportAssist Settings................................................................................................................................710
Edit SupportAssist Contact Information................................................................................................................710
Congure SupportAssist to Automatically Download Updates...........................................................................710
Congure a Proxy Server for SupportAssist..........................................................................................................711
CloudIQ.............................................................................................................................................................................711
Controlling Data Sent to CloudIQ............................................................................................................................ 711
25 HBA Server Settings................................................................................................................................ 713
Settings by HBA Manufacturer.....................................................................................................................................713
Dell 12 Gb SAS HBAs................................................................................................................................................713
Cisco Fibre Channel HBAs.......................................................................................................................................713
Emulex HBAs.............................................................................................................................................................713
QLogic HBAs.............................................................................................................................................................714
Settings by Server Operating System......................................................................................................................... 715
Citrix XenServer........................................................................................................................................................715
Microsoft Windows Server......................................................................................................................................716
Novell Netware ........................................................................................................................................................ 717
Red Hat Enterprise Linux.........................................................................................................................................717
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