Users Guide

If further troubleshooting is required, Dell Technical Support might need a copy of vSphere Web Client log les for analysis. See View
vSphere Web Client Log Files.
Plugin Summary and Monitor Page Appears Disabled
Summary information might not display in the vSphere Web Client Plugin. Information will appear blank on the summary page (Summary
tab, then Dell Storage tab) and monitor page (Monitor tab, then Dell Storage tab).
Ensure that the credentials you entered on the Manage tab for vCenter server and Enterprise Manager conguration are correct.
Snapshot and Snapshot Schedule Creation Fails
When using an NFS datastore to create a snapshot or a snapshot schedule, ensure that the NFS datastore is hosted on a FluidFS v5
system.
Cannot Enable Live Volume to Failover Automatically
Live Volume congured to fail over automatically and promote the secondary volume might fail if the following requirements are not met:
• Type is Synchronous
• Synchronous mode is High Availability
• Source and target Storage Centers are at version 6.7 or higheer
Select a datastore or RDM that meets these requirements. Optionally, modify the datastore to meet these requirements or create a new
datastore or RDM.
Failure When Creating NFS Datastores
When using an existing NFS export to create a datastore, ensure that the required ACLs are pre-congured for the NFS export.
Managing an NFS Datastore Created Outside the Plugin
For NFS datastores created outside the vSphere Web Client Plugin, verify that you invoke the Dell Storage view for the corresponding
datastore at least once. This action will retrieve details of the NFS datastore.
In addition, ensure that the vSphere Web Client Plugin can validate the datastore with the registered Enterprise Manager conguration.
View vSphere Web Client Log Files
For additional information, refer to the following publications:
• To view the vSphere Web Client log les, refer to the VMware Knowledge Base article Location of vSphere Web Client 5.x service logs
(2004090).
• To change the logging level, refer to the VMware Knowledge Base article Enabling debug logging on the VMware vSphere 5.x/6.0 Web
Client service (2011485).
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CITV Application Troubleshooting