Reference Guide

send diagnostic data to technical support. It is available to all Storage Center customers, but response time and assistance

are based on the validity and level of your support contract.

Configure the Firewall

SupportAssist requires opening TCP ports 22, 443, and 8443 on the firewall to allow outbound communication from Storage

Center to the Internet and technical support. If these configurations are not made, technical support cannot monitor and

confirm whether an update is successful.

NOTE: Firewall settings must be configured before updating to Storage Center 6.6 or later.

The following steps outline the firewall configuration process:

1. Verify that TCP ports 22, 443, and 8443 allow outbound communication.

2. If your network requires that hosts use a proxy server to reach the Internet, configure Storage Center to use the

SupportAssist proxy.

For information about configuring the SupportAssist proxy, see the Storage Center System Manager Administrator’s Guide

or the Storage Manager Administrator’s Guide.

3. Set up the firewall to allow outbound communication from the controller Eth 0 IP addresses and also from the shared

management IP for Storage Center.

NOTE: If the system uses an Storage Manager Data Collector server, the firewall must allow outbound communication

from Storage Manager Data Collector IP address to the SupportAssist servers.

4. Configure Storage Center and Storage Manager Data Collector with a Domain Name System (DNS) server to resolve the

public DNS names to the associated public IP addresses.

For most systems, the firewall configuration process is complete. For systems requiring advanced firewall settings, configure

the firewall using the settings in the following tables.

Advanced Firewall Settings for Storage Center 6.6 and Later

The following tables provide advanced firewall settings for Storage Center version 6.6 and later.

Table 5. SupportAssist Settings

Hostname Public IP Address TCP Port

web1.compellent.com 76.164.8.136 443

stor.g2.ph.dell.com 143.166.135.120 (Primary) 443

stor.g2.ph.dell.com 143.166.147.96 (Secondary) 443

stor.g3.ph.dell.com 143.166.135.19 (Primary) 443

stor.g3.ph.dell.com 143.166.147.73 (Secondary) 443

Table 6. Secure Console Settings

Hostname Public IP Address TCP Port

es-mc-ssh-ssh1.compellent.com 76.164.8.174 22

es-mc-ssh-ssh2.compellent.com 76.164.8.175 22

es-mc-ssh-ds1.compellent.com 76.164.8.173 8443

sshdisp.g3.ph.dell.com 76.164.8.173 8443

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