Reference Guide

For information about troubleshooting the drive, see the Owner’s Manual at Dell.com/storagemanuals.
• Ensure that the drive is still functional. Restart the Dell Storage NAS system by using the OS reinstallation
media to restart the process.
Error: -5007 occurred while creating an OS volume
Description Encountered unexpected format or existing data on drives. Cannot proceed with reinstallation.
Workaround Perform the following:
1. Back up all data on virtual disk 0, if possible.
2. Restart your system and boot in to the PERC controller BIOS during Power On Self Test (POST).
For more information about booting into the PERC controller BIOS, see the PERC User’s Guide at Dell.com/
support/manuals.
3. Delete the virtual disk that has LUN ID as zero (0).
4. Restart the Dell Storage NAS system by using the OS reinstallation media.
Error: -5008 Identity module is not installed on the
system
Description Please install the Identity Module using iDRAC and restart Dell Storage NAS Reinstall.
Workaround Install the Identity Module by using iDRAC and restart Dell Storage NAS Reinstall.
Reinstallation error message remains on the LCD
Description
The last error message remains on the LCD until the OS is successfully reinstalled.
Workaround Perform the following tasks:
1. Change the user-defined string to the default option or User Defined String.
2. Enter the BIOS mode and select the Embedded Server Management screen.
3. Change the option to either default or type a new string.
Display log console displays incorrect date
Description
The display log console displays incorrect date during the OS reinstallation process.
Workaround This is a known issue and does not affect the system.
6 Installation Issues