Owners Manual

Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 129
Troubleshooting iDRAC Direct (USB XML
configuration)
For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's
Guide at Dell.com/idracmanuals.
Steps
1. Ensure that your USB storage device is connected to the front USB Management Port, identified by
icon.
2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition.
3. Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device,
see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
4. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct
Only.
5. Ensure that the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server
has default credential settings.
6. Remove and reinsert the USB storage device.
7. If import operation does not work, try with a different USB storage device.
Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 129
Troubleshooting iDRAC Direct (Laptop connection)
For information about USB laptop connection and server configuration, see the Integrated Dell Remote Access Controller User's
Guide at Dell.com/idracmanuals.
Steps
1. Ensure that your laptop is connected to the front USB Management Port, identified by
icon with a USB Type A/A
cable.
2. On the iDRAC Settings Utility screen, ensure that USB Management Port Mode is configured as Automatic or iDRAC
Direct Only.
3. If the laptop is running Windows operating system, ensure that the iDRAC Virtual USB NIC device driver is installed.
4. If the driver is installed, ensure that you are not connected to any network through WiFi or cabled ethernet, as iDRAC Direct
uses a non-routable address.
Next steps
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 129
Troubleshooting your system
117