Dell Storage NX3330 Owner's Manual Regulatory Model: E26S Series Regulatory Type: E26S001 August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About your system........................................................................................................7 Front-panel features and indicators................................................................................................................................7 LCD panel.........................................................................................................................................................................
Front bezel (optional)...................................................................................................................................................... 50 Removing the optional front bezel..........................................................................................................................50 Installing front bezel...................................................................................................................................................
Installing the power supply unit blank.................................................................................................................... 89 Removing an AC power supply unit........................................................................................................................ 90 Installing an AC power supply unit........................................................................................................................... 91 System battery.......................
Troubleshooting power supply units............................................................................................................................ 121 Troubleshooting power source problems..............................................................................................................121 Power supply unit problems..................................................................................................................................... 121 Troubleshooting cooling problems..
1 About your system The Dell Storage NX3330 is a rack system that supports up to two processors based on the Intel Haswell E5-2600 v3 processor family, up to 24 DIMMs, and storage capacity up to eight internal, hot-swappable 2.5-inch hard disk drives (HDDs).
Table 1. Front-panel features and indicators (continued) Item Indicator, Button, or Connector Icon Description Press to toggle the system ID to ON or OFF. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset the iDRAC (if not disabled on the iDRAC Setup page by pressing F2) press and hold the button for more than 15 seconds.
● The LCD backlight is turned off when the system is in standby mode and can be turned on by pressing either the Select, Left, or Right button on the LCD panel. ● The LCD backlight remains off if LCD messaging is turned off using the iDRAC utility, the LCD panel, or other tools. Figure 2. LCD panel features Table 2. LCD panel features Item Button Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor.
Option Description Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/ openmanagemanuals > OpenManage software. Set home Select the default information to be displayed on the Home screen. See View menu section for the options and option items that can be set as the default on the Home screen.
Table 3. Back panel features and indicators (continued) Item Indicator, Button, or Connector Icon Description Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled on the iDRAC Setup page by pressing F2), press and hold for more than 15 seconds.
Table 4. Diagnostic indicators (continued) Icon Description Condition Corrective action and if any error exists (for example, messages, see the Dell Event and Error Messages a failed fan or HDD). Reference Guide at Dell.com/esmmanuals. Invalid memory configurations can cause the system to stop responding at startup without any video output. See the Getting help section in this document.
Hard drive indicator codes Figure 4. Hard drive indicators 1. Hard drive activity indicator 2. Hard drive status indicator 3. Hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains turned off. Table 5. Hard drive indicator codes Drive-status indicator pattern (RAID only) Condition Blinks green two times per second Identifying drive or preparing for removal.
iDRAC Direct LED indicator code Condition Solid green for two seconds Indicates that the laptop or tablet is connected. Flashing green (on for two seconds and off for two seconds) Indicates that the laptop or tablet that is connected is recognized. Turns off Indicates that the laptop or tablet is unplugged. NIC indicator codes Indicators on each NIC provide information about the activity and link status.
Figure 6. AC PSU status indicator 1. AC PSU status indicator/handle Table 6. AC PSU status indicators Convention Power indicator pattern Condition A Green A valid power source is connected to the PSU and the PSU is operational. B Flashing green When the firmware of the PSU is being updated, the PSU handle flashes green. C Flashing green and turns off When hot-adding a PSU, the PSU handle flashes green five times at 4 Hz rate and turns off.
Figure 7. DC PSU status indicator 1. DC PSU status indicator Table 7. DC PSU status indicators Convention Power indicator pattern Condition A Green A valid power source is connected to the PSU and that the PSU is operational. B Flashing green When hot-adding a PSU, the PSU indicator flashes green. This indicates that there is a PSU mismatch with respect to efficiency, feature set, health status, and supported voltage. Ensure that both the PSUs are of the same capacity.
2 Documentation resources This section provides information about the documentation resources for your system. Task Document Location Setting up your system For information about installing the system into www.dell.com/storagemanuals a rack, see the Rack documentation included with your rack solution. .
Task Document Location For information about connections and client systems management, see the OpenManage Connections Client Systems Management documentation. www.dell.com/dellclientcommandsuitemanuals Working with the Dell EMC PowerEdge RAID controllers For information about understanding the features of the Dell PowerEdge RAID controllers (PERC) and deploying the PERC cards, see the Storage controller documentation. www.dell.
3 Technical specifications Table 8. Processor specification Processor Processor type Two Intel Haswell processor E5-2600 v3 product family Table 9. Expansion bus specification Expansion Bus Bus type PCIe Generation 3 Expansion cards For a list of supported expansion cards, see the Expansion card installation guidelines section in this document.
Table 11. Memory specification (continued) Memory LRDIMM 4 GB, 8 GB, 16 GB, or 32 GB single-, dual-, or quad-ranked RDIMM 4 GB, 8 GB, or 32 GB single-, dual-, or quad-ranked 16 GB single- or dual-ranked Minimum RAM 2 GB with a single processor 4 GB with two processors Maximum RAM LRDIMM Up to 768 GB RDIMM Up to 512 GB Table 12. Drive specification Drives HDDs 8—HDD systems Optical drive Up to eight 2.
Table 15. Expanded operating temperature Expanded Operating Temperature NOTE: When operating in the expanded temperature range, system performance may be impacted. NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. < 10% of annual operating hours Continuous Operation 5 °C–40°C at 5% to 85% RH with 29°C dew point.
Table 16. Environmental specification (continued) Environmental Maximum vibration Operating 0.26 G rms at 5 Hz to 350 Hz (all operation orientations). Storage 1.87 G rms at 10 Hz to 500 Hz for 15 min (all six sides tested). Maximum shock Operating One shock pulse in the positive z axis of 31 G for 2.6 ms in all operational orientations. Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 71 G for up to 2 ms.
4 Initial system setup and configuration Topics: • • • • Setting up your system iDRAC configuration Options to install the operating system Manage your system Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4.
NOTE: Ensure that you change the default user name and password after setting up the iDRAC IP address. Related references LCD panel on page 8 Log in to iDRAC You can log in to iDRAC as: ● iDRAC user ● Microsoft Active Directory user ● Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC.
Table 18. Firmware and drivers (continued) Methods Location Using Dell OpenManage Deployment Toolkit (DTK) Dell.com/openmanagemanuals > OpenManage Deployment Toolkit Manage your system This section provides the information about server management software.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
System Setup details The System Setup Main Menu screen details are explained as follows: Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility.
Option Description Serial Communication Specifies options to manage the serial ports and specify related features and options. System Profile Settings Specifies options to change the processor power management settings, memory frequency, and so on. System Security Specifies options to configure the system security settings, such as system password, setup password, Trusted Platform Module (TPM) security. It also manages the power and NMI buttons on the system.
Option Description are attempted to boot in the order selected in the Hard-Disk Drive Sequence. This option is not enabled for UEFI Boot Mode. Boot Option Settings Configures the boot sequence and the boot devices. BIOS Boot Settings Enables or disables BIOS boot options. UEFI Boot Settings Enables or disables UEFI Boot options. The Boot options include IPv4 PXE and IPv6 PXE. This option is set to IPv4 by default. NOTE: This option is enabled only if the boot mode is BIOS.
Viewing Network Settings To view the Network Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings.
UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows: Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator (iqn format). ISCSI Device n (n Enables or disables the iSCSI device. When disabled, a UEFI boot option is created for the iSCSI device = 1 to 4) automatically. System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling the power button.
Option Description Clears all the contents of the TPM. The TPM Clear option is set to No by default. Intel TXT Enables or disables the Intel Trusted Execution Technology (TXT) option. To enable the Intel TXT option, virtualization technology and TPM Security must be enabled with Pre-boot measurements. This option is set to Off by default. Power Button Enables or disables the power button on the front of the system. This option is set to Enabled by default.
Option Description Key Exchange Key Database Enables you to import, export, delete, or restore entries in the Key Exchange Key (KEK) Database. Authorized Signature Database Imports, exports, deletes, or restores entries in the Authorized Signature Database (db). Forbidden Signature Database Imports, exports, deletes, or restores entries in the Forbidden Signature Database (dbx). Creating a system and setup password Prerequisites Ensure that the password jumper is enabled.
NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password. You have three attempts to type the correct password. After the third unsuccessful attempt, the system displays an error message that the system has stopped functioning and must be turned off. Even after you turn off and restart the system, the error message is displayed until the correct password is entered.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Information.
3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Memory Settings. Memory Settings details About this task The Memory Settings screen details are explained as follows: Option Description System Memory Size Specifies the memory size in the system. System Memory Type Specifies the type of memory installed in the system. System Memory Speed Specifies the system memory speed. System Memory Voltage Specifies the system memory voltage.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Processor Settings. Processor Settings details About this task The Processor Settings screen details are explained as follows: Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors.
Option Description Processor Core Speed Specifies the maximum core frequency of the processor. Processor 1 NOTE: Depending on the number of CPUs, there may be up to four processors listed. The following settings are displayed for each processor installed in the system: Option Description Family-ModelStepping Specifies the family, model, and stepping of the processor as defined by Intel. Brand Specifies the brand name. Level 2 Cache Specifies the total L2 cache.
Option Port B Description Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support.
Option Port G Description Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support.
Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports. Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Current State of Embedded Video Controller Displays the current state of the embedded video controller. The Current State of Embedded Video Controller option is a read-only field. If the Embedded Video Controller is the only display capability in the system (that is, no add-in graphics card is installed), then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is set to Disabled.
Option Description within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1. External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote Access Device by using this option. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
Option Description NOTE: All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom. CPU Power Management Sets the CPU power management. This option is set to System DBPM (DAPC) by default. DBPM is Demand-Based Power Management. Memory Frequency Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a specific speed.
Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time. Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC settings utility. NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. Entering the iDRAC Settings utility Steps 1.
Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities. Viewing Boot Manager To enter Boot Manager: Steps 1. Turn on, or restart your system. 2. Press F11 when you see the following message: F11 = Boot Manager If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system and try again.
6 Installing and removing system components This section provides information about installing and removing the system components.
Before working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Turn off the system, including any attached peripherals. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If installed, remove the front bezel. 4. If applicable, remove the system from the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. 5. Remove the system cover.
Front bezel (optional) The front bezel is attached to the front side of the server and prevents accidents while removing the hard drive or when pressing the reset or power button. The front bezel can also be locked for additional security. Removing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. 2. Unlock the bezel by using the key. 3.
Removing system cover Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and peripherals. 4. Remove the optional bezel. For more information, see the Removing the front bezel section in this document. Steps 1. Turn the latch release lock to the unlock position. 2. Lift the cover release latch and remove the system cover. Figure 9.
Steps 1. Align the slots on the system cover with the tabs on the chassis. 2. Push the system cover latch down. The system cover slides forward and the slots on the system cover engage with the tabs on the chassis. The system cover latch locks into place when the system cover is completely engaged with the tabs on the chassis. 3. Rotate the latch release lock clockwise to the locked position. Next steps 1. 2. 3. 4. If removed, install the front bezel.
Figure 10. Inside the system — 8 HDD system 1. 3. 5. 7. 9. 11. 13. 15. control panel assembly processor 1 PSU connector riser card 3 riser card 2 DIMMs (6) DIMMs (12) HDD 2. 4. 6. 8. 10. 12. 14.
Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling. Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Next steps 1. If removed, install the full-length PCIe card. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 After working inside your system on page 49 System memory The system supports DDR4 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor.
Figure 11. Memory socket locations Memory channels are organized as follows: Table 19. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Processor 1 Slots A1, A5, and A9 Slots A2, A6, and A10 Slots A3, A7, and A11 Slots A4, A8, and A12 Processor 2 Slots B1, B5, and B9 Slots B2, B6, and B10 Slots B3, B7, and B11 Slots B4, B8, and B12 The following table shows the memory populations and operating frequencies for the supported configurations: Table 20.
General memory module installation guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from booting, stop responding during memory configuration, or operating with reduced memory. The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.
In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank, and the failed rank is disabled. With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel.
Table 22.
Table 23.
Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. To release the memory module from the socket, simultaneously press the ejectors on both ends of the memory module socket. 3. Lift and remove the memory module from the system. Figure 12. Removing the memory module a. memory module b. memory module socket c. memory module socket ejector (2) Next steps 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2.
3. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is firmly seated in the memory module socket. 4. Run the system memory test in system diagnostics. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 After working inside your system on page 49 Hard disk drives All HDDs connect to the system board through the HDD backplane.
Figure 14. Removing and installing a 2.5 inch HDD blank a. HDD blank b. release button Related references Safety instructions on page 48 Installing 2.5 inch HDD blank Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. If installed, remove the front bezel. Steps Insert the HDD blank into the HDD slot until the release button clicks into place. Next steps If applicable, install the front bezel.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. Steps 1. Press the release button to open the HDD carrier release handle. 2. Slide the HDD carrier out of the HDD slot. CAUTION: To maintain proper system cooling, all empty HDD slots must have HDD blanks installed. 3. If you are not replacing the HDD immediately, insert an HDD blank in the empty HDD slot. Figure 15.
CAUTION: When a replacement hot-swappable HDD is installed and the system is powered on, the HDD automatically begins to rebuild. Make absolutely sure that the replacement HDD is blank or contains data that you wish to have over-written. Any data on the replacement HDD is immediately lost after the HDD is installed. Steps 1. If an HDD blank is installed in the HDD slot, remove it. 2. Install an HDD in the HDD carrier.
Installing HDD into HDD carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Keep the #1 Phillips screwdriver handy. Steps 1.
Figure 17. Removing and installing optical drive a. Optical drive b. Power and data cable c. Release tab Next steps Follow the procedure listed in the After working inside your system section in this document. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 After working inside your system on page 49 Installing the optical drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 18. Installing the optional optical drive a. optical drive b. power and data cable c. release tab Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 After working inside your system on page 49 Removing the slim optical drive blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 19. Removing the slim optical drive blank a. slim optical drive blank b. optical drive blank lock Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 Installing the slim optical drive blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 20. Installing the slim optical drive blank 1. slim optical drive blank 2. optical drive blank lock Related references Safety instructions on page 48 Related tasks After working inside your system on page 49 Cooling fans Your system supports hot-swappable cooling fans. NOTE: In the event of a issue with a particular fan, the fan number is referenced by the system management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling-fan assembly.
Steps Hold the fan and lift it out of the system. Next steps Figure 21. Removing and installing a cooling fan 1. cooling fans (7) 2. cooling fan connectors (7) Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 Installing cooling fan Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Follow the procedure listed in the Before working inside your system section in this document.
After working inside your system on page 49 Expansion cards and expansion card riser An expansion card in the server is an add-on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus. NOTE: A System Event Log (SEL) event is logged if an expansion card riser is unsupported or missing. It does not prevent your system from turning on and no BIOS POST message or F1/F2 pause is displayed.
Table 25. Expansion-card installation priority (continued) Card Priority 12 Card Type NDC Systems Supporting up to 2 PCIe Expansion Cards Systems Supporting up to 3 PCIe Expansion Cards Slot Priority Max Allowed Slot Priority Max Allowed Integrated Slot 1 Integrated Slot 1 Removing expansion card Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Follow the procedure listed in the Before working inside your system section in this document.
Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 After working inside your system on page 49 Installing expansion card Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Follow the procedure listed in the Before working inside your system section in this document. CAUTION: Many repairs may only be done by a certified service technician.
NOTE: The expansion-card riser 1 and the x16 link on the riser 2 slot can be used only when both the processors are installed. Steps 1. Holding the touch points, lift the expansion-card riser from the riser connector on the system board. Figure 23. Removing and installing the expansion card riser 1 a. expansion-card riser 1 b. connector c. riser guide pin Figure 24. Removing and installing the expansion card riser 3 a. connector b. expansion card riser 3 c. expansion card release latch 2.
Next steps Follow the procedure listed in the After working inside your system section in this document. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 After working inside your system on page 49 Installing expansion card risers Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 25. Removing the optional SD vFlash card a. SD vFlash card b. SD vFlash card slot Related references Safety instructions on page 48 Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for an integrated controller card. The integrated storage controller card provides the integrated storage subsystem for your system’s internal HDDs.
Figure 26. Removing and installing the integrated storage controller card 1. integrated storage controller cable 3. integrated storage-controller card connector on the system board 2. integrated storage controller card 4. integrated storage controller card holder Next steps 1. Replace the expansion-card riser 1. 2. Replace the cooling shroud. 3. Complete the tasks listed in the After working inside your system section in this document.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
Figure 27. Removing and installing the NDC 1. captive screw socket (2) 3. captive screw (2) 5. NDC 2. connector on the system board 4. touch point (2) 6. back panel slots for Ethernet connectors Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 Installing the network daughter card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section.
2. Align the captive screws on the card with the captive screw sockets on the system board. 3. Press the touch points on the card until the card connector is firmly seated on the system board connector. 4. Tighten the captive screws to secure the NDC to the system board. Figure 28. Installing the NDC 1. captive screw socket (2) 3. captive screw (2) 5. network daughter card (NDC) 2. connector on the system board 4. touch point (2) 6. back panel slot for Ethernet connectors Next steps 1.
NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket. Removing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 29. Processor shield 1. close first socket release lever 3. processor 5. unlock icon 84 Installing and removing system components 2. lock icon 4.
Figure 30. Removing a processor 1. 3. 5. 7. close first socket-release lever processor processor shield socket 2. 4. 6. 8. pin-1 indicator of processor slot (4) open first socket-release lever socket keys (4) Next steps 1. 2. 3. 4. Replace the processor(s). Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your system section.
1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the Phillips #2 screwdriver ready. If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can also update the system BIOS by using the Dell Lifecycle Controller. 5.
Figure 31. Installing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. 1. 2. 3. 4. 5. 6. Install the heat sink. If removed, reinstall the PCIe expansion card riser. If disconnected, reconnect the cables to the expansion card(s).
PSUs Your system supports one of the following: ● Two 750 W AC PSU modules or ● Two 750 W mixed mode PSU modules NOTE: Titanium PSU is nominally rated for 200 V AC to 240 V AC input only. NOTE: When two identical PSUs are installed, PSU redundancy (1+1 – with redundancy or 2+0 – without redundancy) is configured in system BIOS. In redundant mode, power is supplied to the system equally from both PSUs when the Hot Spare feature is disabled.
Figure 32. Removing the PSU blank a. PSU blank b. PSU bay Next steps Install the PSU or PSU blank. Related references Safety instructions on page 48 Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 33. Installing the PSU blank a. PSU blank b. PSU bay Related references Safety instructions on page 48 Removing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 34. Removing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector Next steps ● If applicable, install the AC PSU. ● If applicable, install the PSU blank. Related references Safety instructions on page 48 Installing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
discovered and enabled before you remove the other PSU. The PSU status indicator turns green to signify that the PSU is functioning properly. Figure 35. Installing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector Related references Safety instructions on page 48 System battery The system battery is used to power the real-time clock and storing the system’s BIOS settings.
2. Place your finger between the securing tabs at the negative side of the battery connector, and lift the battery out of the socket. Figure 36. Removing the system battery a. system battery b. system battery slot 3. To install a new system battery, hold the battery with the "+" facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 37. Installing the system battery a. system battery b. system battery slot Next steps 1. 2. 3. 4. 5.
Removing HDD backplane Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Complete the tasks listed in the Before working inside your system section in this document. 3. Remove all HDDs. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 39. Cabling diagram — 2.5-inch (x8) systems 1. SAS backplane 2. signal connector on system board 3. system board 4. SAS A connector on system board 5. SAS B connector on system board Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 Installing HDD backplane Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Use the hooks on the chassis as guides to align the HDD backplane. 2. Lower the HDD backplane until the release tabs snap into place. 3. Connect the SAS/SATA/SSD data, signal, and power cable(s) to the backplane. Next steps 1. Install the HDDs in their original locations. 2.
Figure 40. Removing and installing the control panel board 1. control panel board 3. control-panel cable 2. screws (2) 4. display module cable Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 After working inside your system on page 49 Installing the control panel board–eight hard drive system Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 41. Installing the control panel board 1. control panel board 3. control panel cable 2. screws (2) 4. display module cable Next steps Follow the procedure listed in the After working inside your system section. Related tasks After working inside your system on page 49 Removing control panel–8 HDD system Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Complete the procedure listed in the Before working inside your system section in this document. 3.
CAUTION: Applying excessive force while pulling upward may damage the control panel. 3. Hold the top edge of the control panel at the corners and pull upward until the control panel tabs are released. 4. Hold the right edge of the control panel and rotate it toward the left until it is released from the chassis. 5. Pull the control panel away from the chassis. Figure 42. Removing and installing the control panel 1. control panel 3. display module ZIF connector 2. notch on chassis front wall (2) 4.
3. Push the right side of the control panel until the top right tab aligns with the top of the chassis and the panel snaps into place. 4. Using a #1 Philips screwdriver, replace the screw (located at the bottom of the chassis) that secures the control module to the chassis. CAUTION: The display module connector is a ZIF (zero insertion force) connector. Ensure that the locking tab on the connector is released before removal and insertion. The locking tab must be engaged after insertion. 5.
Figure 43. Removing the VGA Module 1. screw 2. VGA module cable 3. VGA module 4. control panel Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 Installing the VGA module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
CAUTION: The display module connector is a ZIF (zero insertion force) connector. Ensure that the locking tab on the connector is released before removal and insertion. The locking tab must be engaged after insertion. 5. Connect the display module cables to the control panel board. Figure 44. Installing the VGA module 1. screw 3. VGA module 2. VGA module cable 4. control panel Next steps Follow the procedure listed in the After working inside your system section.
this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your HDDs. CAUTION: Do not attempt to remove the TPM plug-in module from the motherboard. Once the TPM plug-in module is installed, it is cryptographically bound to that specific motherboard. Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, and it cannot be reinstalled or installed on another motherboard. 1.
Figure 45. Removing and Installing the System Board a. System board holder b. System-board c. Release pin Related references Safety instructions on page 48 Related tasks Before working inside your system on page 49 Installing system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Steps 1. Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2. Hold the touch points and lower the system board into the chassis. 3. Push the system board toward the back of the chassis until the board is seated correctly. Next steps 1. Install the Trusted Platform Module (TPM).
Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag. Steps 1. Turn on the system. 2. Press F2 to enter System Setup. 3. Click Service Tag Settings. 4. Enter the Service Tag. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click Ok. 6.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Locate the TPM connector on the system board. NOTE: To locate the TPM connector on the system board, see the System board connectors section. 2. Align the edge connectors on the TPM with the slot on the TPM connector. 3. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board. 4.
Initializing the TPM for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS → System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7. Enter System Setup again. 8. On the System Setup Main Menu screen, click System BIOS → System Security Settings. 9. From the Intel TXT option, select On.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
System board connectors Figure 47. System board connectors and jumpers Table 27. System board connectors and jumpers Item Connector Description 1. J_BP_SIG1 Backplane signal connector 1 2. J_PS2 PSU 2 power connector 3. J_BP_SIG0 Backplane signal connector 0 4 J_SATA_CD Optical drive SATA connector 5. J_SATA_TBU SATA tape backup unit connector 6. J_BP0 Backplane power connector 7. J_TBU Tape backup unit power connector 8 J_PS1 PSU 2 power connector 9.
Table 27.
Disabling forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
9 Troubleshooting your system Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting the video subsystem Prerequisites NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled. Steps 1. Check the cable connections (power and display) to the monitor. 2. Check the video interface cabling from the system to the monitor. 3. Run the appropriate diagnostic test. Results If the tests run successfully, the problem is not related to video hardware.
Next steps If all troubleshooting fails, see the Getting help section. Related references Getting help on page 129 Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps 1. Ensure that your USB storage device is connected to the front USB Management Port, identified by icon. 2.
Troubleshooting a serial I/O device Prerequisites Steps 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. 3. Turn off the system and the serial device, and swap the serial device with a compatible device. 4. Turn on the system and the serial device.
Troubleshooting a wet system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
Steps 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Ensure that the following components are properly installed: ● ● ● ● ● ● ● ● ● ● cooling shroud expansion card risers (if installed) expansion cards power supply unit(s) cooling fan assembly (if installed) cooling fan(s) processor(s) and heat sink(s) memory modules hard-drive carriers or cage hard drive backplane 4. Ensure that all cables are properly connected. 5.
Related references Getting help on page 129 Troubleshooting power supply units Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Related tasks Before working inside your system on page 49 Troubleshooting system memory Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Troubleshooting an internal USB key Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
Related references Getting help on page 129 Troubleshooting a tape backup unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
b. Ensure that the hard drives are configured correctly for the RAID array. c. Take the hard drive offline and reseat the drive. d. Exit the configuration utility and allow the system to boot to the operating system. 3. Ensure that the needed device drivers for your controller card are installed and are configured correctly. For more information, see the operating system documentation. 4. Restart the system and enter the System Setup. 5.
Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the system cover. 4. Ensure that the processor and heat sink are properly installed. 5. Install the system cover. 6. Run the appropriate diagnostic test. See the Using system diagnostics section. 7. If the problem persists, see the Getting help section.
10 Getting help Topics: • • • Contacting Dell Documentation feedback Quick Resource Locator Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.
Figure 48.
