Dell™ SmartStep™ 150D FILE LOCATION: C:\Wolverine 150D\PDF web\1N016tp0.fm DELL CONFIDENTIAL – PRELIMINARY 2/19/02 w w w. d e l l . c o m | s u p p o r t . d e l l .
FILE LOCATION: C:\Wolverine 150D\PDF web\1N016tp0.fm HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access help files, see page 22.
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . When Using Your Computer . . . . . . . . . . . . . . . . . . . Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . When Working Inside Your Computer . . . . . . . . . . . . . . 7 7 8 10 . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . .
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . If your computer has speakers, use this section to solve speaker problems . . . . . . . . . . Printer Problems . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . . . 27 If you cannot print to a parallel port printer . . . . . . . . . . 27 . . . . . . . . . . . . . . 28 Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 28 Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29 . . .
Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . Using the Windows XP Device Driver Rollback . . . . . . . . . 39 . . . . . . . 40 . . . . . . . . . . . . . . . . . . . . . . . 41 Resolving Software and Hardware Incompatibilities Using System Restore 38 Creating a Restore Point . . . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . .
Clearing Forgotten Passwords Replacing the Battery . . . . . . . . . . . . . . . . . . . 80 . . . . . . . . . . . . . . . . . . . . . . . 81 Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . Definition of "Dell-Installed" Software and Peripherals . . . . . 83 . . . . . . 83 . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Definition of "Third-Party" Software and Peripherals Contacting Dell Contact Numbers and Addresses . . . . . . . . . . . . . . . .
FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm Use the following safety guidelines to protect yourself and your computer. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm • To help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wire cable with properly grounded plugs.
FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm • Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. • Use a chair that provides good lower back support. • Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm monitor screen at or below eye level wrists relaxed and flat computer positioned directly in front of user arms at desk level feet flat on the floor When Working Inside Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation.
FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.fm 3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components. 4 Disconnect any devices connected to the computer, including the monitor, from their electrical outlets to reduce the potential for personal injury or shock.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FILE LOCATION: C:\Wolverine 150D\PDF web\1N016si0.
SECTION 1 Connecting a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Turning Off the Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Follow the instructions that came with the parallel printer to connect it to the computer.
parallel connector on computer screws (2) parallel connector on printer clips (2) parallel printer cable notches (2) 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary (see "Installing the Printer Driver" on this page). USB Printer Follow the instructions that came with the USB printer to connect it to the computer. If no information is provided, then follow the instructions in this section.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Your computer has four USB connectors on the back panel (see page 48). USB connector on computer USB printer cable USB connector on printer Installing the Printer Driver Follow the instructions that came with the printer to install printer drivers. If no information was provided with the printer, then refer to the following instructions. If you need to install a printer driver, insert the printer installation CD into the CD drive.
To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your printer is listed in the Printers window, the printer is ready to use. Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP. 3 Click checklist for creating a network. 4 Complete the checklist and required preparations, and then return to the Network Setup Wizard. 5 Follow the instructions on the screen.
SECTION 2 w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 22. Get technical assistance from Dell. See page 84. See page 23.
See page 23. See page 25. See page 27. See page 29. See page 30. See page 31. See page 31. See page 33. See page 28. See page 34. See page 35. See page 36. See page 37. See page 37.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TO A C C E S S T H E Tell Me How H E L P F I L E Microsoft® Windows® XP 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. TO A C C E S S H E L P I N W I N D O W S X P 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem.
C H E C K F O R I N T E R F E R E N C E — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of interference: power extension cables, keyboard and mouse extension cables, too many devices on a power strip, or multiple power strips connected to the same electrical outlet. C H E C K T H E P O W E R P R O P E R T I E S — See the Tell Me How help file or search for the keyword standby in the Help and Support Center. To access help files, see page 22.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H E C K T H E P O W E R L I G H T — When the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
R O T A T E T H E M O N I T O R T O F A C E A D I F F E R E N T D I R E C T I O N — Eliminate sunlight glare, which can cause poor picture quality. D E G A U S S ( D E M A G N E T I Z E ) T H E M O N I T O R — See the documentation that came with your monitor. R U N T H E M O N I T O R S E L F - T E S T — See the documentation that came with your monitor. R E S T O R E T H E R E C O M M E N D E D S E T T I N G S — Restore the original resolution and refresh rate settings.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A D J U S T T H E S P E A K E R C O N T R O L S — Adjust the volume, bass, or treble controls to eliminate distortion. V E R I F Y T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers are connected as shown on the START HERE sheet for your computer and the setup diagram supplied with the speakers. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click the speaker icon in the lower-right corner of your screen.
If you cannot print to a parallel port printer V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is connected as described on page 14. E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the printer. HINT: If you need technical assistance for your printer, call the printer’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you cannot print to a USB printer V E R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — Ensure that the printer cable is connected as described on page 15. E N S U R E T H A T T H E P R I N T E R I S T U R N E D O N — See the documentation supplied with the printer. VE R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y W I N D O W S 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware.
U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button. R E I N S T A L L T H E S C A N N E R D R I V E R — Reinstall the scanner driver. See the scanner documentation for instructions. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 40. C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the green connector on the modem.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m BE SURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE P R O V I D E R — Contact an Internet service provider to subscribe. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 40. IF YOU CONNECTED THE MOUSE BEFORE TURNING ON THE C O M P U T E R, R E C O N N E C T T H E M O U S E C A B L E 1 Press to display the Start menu.
R E C O N N E C T T H E K E Y B O A R D C A B L E — Shut down the computer (see page 18), reconnect the keyboard cable as shown on the START HERE sheet for your computer, and then restart the computer. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 40. If you cannot save a file to a floppy disk E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button, and then click My Computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C A N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is not full or write-protected (locked). See the following illustration. back of floppy disk write-protected not writeprotected If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.
C H E C K T H E S P E A K E R S A N D S U B W O O F E R — See page 25. If you have a hard drive problem RUN SCANDISK 1 Click the Start button, and then click My Computer. 2 Right-click on the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 40.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ® ® x: \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y — Insert a disk into the drive and try again. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in filenames. NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND T R Y A G A I N — You have too many programs open. Close all windows and open the program that you want to use.
A program crashes S E E T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you to solve the problem. A program stops responding END THE PROGRAM 1 Simultaneously press . 2 Click the Applications tab, and then select the program that is no longer responding. 3 Click the End Task button.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m A solid blue screen appears HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen. TU R N T H E C O M P U T E R O F F — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer.
TU R N O F F C A L L W A I T I N G ( C A T C H - P H O N E )— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control Panel. 2 Click Printers and Other Hardware, and then click Phone and Modem Options. 3 Click to highlight your connection type in the displayed list. 4 Click the Dialing Rules tab, and then click the Edit button.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m E - M A I L D E L L — Go to support.dell.com, and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell.
5 At the Welcome Dell System Owner screen, click Next. A message appears that says the ResourceCD is detecting hardware in your computer. The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. 5 Click the Drivers tab. 6 Click Roll Back Driver. Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: 1 Click the Start button, and then click Control Panel.
8 Resolve any IRQ conflicts. If there is an IRQ conflict, the Device status area in the Properties window reports what cards or devices are sharing the device's IRQ. You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support. Type hardware troubleshooter in the Search field, and then click the arrow to start the search. Click Hardware Troubleshooter in the Search Results list.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Restore is enabled on your new computer. However, if you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click the Start button, and then click Control Panel. 2 Click Performance and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Make sure that Turn off System Restore is unchecked.
4 Type a name for your new restore point in the Restore point description field. The present date and time are automatically added to your restore point. 5 Click Create. 6 Click OK. Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 39). If that is unsuccessful, then use System Restore.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. Undoing the Last System Restore NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
2 Turn off the computer (see page 18), and then turn the computer on again. 3 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again. 4 Use the arrow keys to select the CD-ROM option, and then press . 5 When the Windows XP Setup screen appears, press to select To set up Windows now.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 13 If you have a modem installed, the Modem Dialing Information screen appears. Enter the requested information, and then click Next. 14 Enter the date, time, and time zone in the Date and Time Settings window, and then click Next. 15 If you have a network card in your computer, select the appropriate network settings. If you do not have a network card, you will not see this option.
SECTION 3 Front and Back View of the Computer Removing the Computer Cover Rotating the Power Supply Looking Inside Your Computer Adding a 3.5-Inch Drive Adding Cards Adding Memory Replacing the Computer Cover w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CD headphone connector CD activity light CD volume control dial CD drive eject button floppy drive light floppy drive eject button power button hard drive light CD Activity Light The CD activity light is on when the computer reads data from the CD drive. CD Drive Eject Button Press this button to eject your CD from the CD drive. Floppy Drive Eject Button Press this button to eject a disk from the floppy drive.
NOTICE: To turn off your computer, perform a Windows® shutdown rather than pressing the power button. Otherwise, you may lose data. Floppy Drive Light The floppy drive light is on when the computer reads data from or writes data to the floppy drive. CD Volume Control Dial Move the dial to adjust the volume of your audio CD. CD Headphone Connector Use the CD headphone connector to attach headphones to the CD drive. Your headphones won’t work if the CD drive is operating in digital mode.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m voltage selection switch serial connector parallel connector video connector keyboard connector power connector diagnostic lights mouse connector USB connectors microphone connector line-out connector line-in connector Power Connector Plug one end of your computer power cable into the power connector, and plug the other end into an electrical outlet.
Line-Out Connector Use the green line-out connector (available on computers with integrated sound) to attach headphones and most speakers with integrated amplifiers. On computers with a sound card, the line-out connector is on the card. Microphone Connector Use the pink microphone connector (available on computers with integrated sound) to attach a personal computer microphone for voice or musical input into a sound or telephony program.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Shut down the computer (see page 18). 2 Turn off any attached devices and disconnect them from their electrical outlets.
CAUTION: Keep your hands clear of the metal edges on the computer. 5 Lift the cover out from the curved hinge at the bottom of the computer. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Lay the computer on its side as shown in the following illustration. Press the release latch while lifting the power supply. Rotate the power supply out of the computer while keeping the drive power cables clear.
When you rotate the power supply back into the computer, gently lift the and hold the drive cables out of the way. Rotate the power supply into position until its release latch clicks. Lay the drive power cables along the top of the latch.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
System Board In the illustration, the text in parentheses indicates how items are identified on the system board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. Your computer includes one 3.5-inch drive. To add a second 3.5-inch drive: 1 Shut down the computer (see page 18). 2 Turn off any attached devices and disconnect them from their electrical outlets.
Swing the front panel away from the computer, disengage the two retaining hooks on the front panel, and carefully pull it away from the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Remove the front-panel insert. From the back of the front panel, press the release tab to the side. Then rotate the insert toward you, and remove it from the front panel. insert tabs (2) release tab 7 60 Adding Parts Rotate the power supply (see page 53).
8 Remove the metal drive bay plate covering the bay. Using a screwdriver, pop out the metal plate from the left or right side of the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 Remove the extra rails from the front of the computer frame (see the illustration below). Install the rail marked "L" on the left side of the drive and the rail marked "R" on the right side of the drive. front of computer left rail right rail 10 Slide the drive assembly into the drive bay.
12 Connect a power cable to the drive. power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. 13 If you didn’t install a controller card in step 11, remove the tape from the wide cable connector and reattach the connector to the original drive. Then locate the extra connector on the cable and attach it to the new drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you installed a controller card in step 11, attach the other end of the interface cable to the controller card rather than to the system board. pin 1 cable 14 Replace the front panel. Fit the front panel’s two retaining hooks into their corresponding slots on the computer (see page 59). Then, rotate the front panel toward the computer until the front panel latches into position.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. To install a card: 1 Shut down the computer (see page 18). 2 Turn off any attached devices and disconnect them from their electrical outlets. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector.
Make sure that the card is fully seated and that its bracket is within the card slot. fully seated not fully seated bracket within slot bracket caught outside of slot 8 Secure the bracket on the end of the card with the screw you removed in step 6. 9 Connect any cables required for the card as described in the card documentation. 10 Rotate the power supply back into place (see page 55). 11 Replace the computer cover (see page 71).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Shut down the computer (see page 18). 2 Turn off any attached devices and disconnect them from their electrical outlets.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. You can increase your computer memory by installing memory modules on the system board. See page 74 for information on the type of memory supported by your computer. 1 Shut down the computer (see page 18).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 To insert a module, press out the securing clip at each end of the memory connector. memory connectors on system board securing clips (2) notches (2) memory module connector cutouts (2) step 7 step 8 step 9 8 Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
10 Rotate the power supply back into place (see page 55). 11 Replace the computer cover (see the following section). 1 Rotate the power supply back into place (see page 55). 2 Check all cable connections, especially those that might have come loose during your work. Fold cables and unused connectors out of the way so that they do not catch on the computer cover or interfere with airflow inside the computer. 3 Check to see that no tools or extra parts (including screws) are left inside the computer.
Adding Parts w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Microprocessor Microprocessor type Intel® Celeron™ microprocessor L1 cache 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache 256-KB SRAM that resides in the processor’s core. The L2 cache runs at the processor’s internal clock speed. System Information System chip set Intel 810E DMA channels two Interrupt levels 24 APIC mode System BIOS chip 4 Mb (256 KB) Expansion Bus Bus types PCI (version 2.
Drives Externally accessible one 5.25-inch bay two 3.
w w w. d e l l . c o m | s u p p o r t . d e l l .
Environmental (continued) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 23-G faired-square wave with a velocity change of 508 cm/sec (200 inches/sec) Altitude: 3 Operating –15.2 to 3048 m (–50 to 10,000 ft)3 Storage –15.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen.
Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again. System Setup Program Screens The system setup program screens display the current configuration information for your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on page 10. If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). NOTICE: This process erases both the system and setup passwords. 1 Shut down the computer (see page 18).
10 Remove the computer cover (see page 52). 11 Reconnect the jumper plug to jumper PSWD (see page 57). 12 Replace the computer cover (see page 71), plug your computer into an electrical outlet, and turn on the computer. Turning on your computer with the PSWD jumper installed reenables the password feature. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Insert the battery into the socket with the side labeled "+" facing up. battery battery socket (BATTERY) 6 Rotate the power supply back into place (see page 55). 7 Replace the computer cover (see page 71), and plug your computer and devices into their electrical outlets. 8 Access the system setup program and restore the settings you recorded in step 1.
Dell provides limited technical support for the computer and any "Dellinstalled" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration (DellPlus™)2. 1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international operator. See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers Austria (Vienna) Home/Small Business Sales 01 795 67602 International Access Code: 900 Home/Small Business Fax 01 795 67605 Country Code: 43 Home/Small Business Customer Care 01 795 67603 City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Suppo
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers Czech Republic (Prague) Technical Support 02 22 83 27 27 International Access Code: 00 Customer Care 02 22 83 27 11 Country Code: 420 Fax 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: support.euro.dell.com E-mail: czech_dell@dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers Hong Kong Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 852 Transaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 India Technical Support toll free: 800 96 4107 604 633 4949 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Ireland Techni
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 Fax 02 696 821 13 Switchboard 02 696 821 12 Website: support.euro.dell.com E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers Japan (Kawasaki) Technical Support (Server) International Access Code: 001 Technical Support Outside of Japan (Server) Country Code: 81 Technical Support (Dimension™ and Inspiron™) toll free: 0120-1982-26 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical Support (Dell Precisio
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Tec
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers Singapore (Singapore) Technical Support International Access Code: 005 Customer Service (Penang, Malaysia) Country Code: 65 Transaction Sales toll free: 800 6011 054 Corporate Sales toll free: 800 6011 053 South Africa (Johannesburg) Technical Support toll free: 800 6011 051 604 633 4949 011 709 7710 International Access
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers Trinidad/Tobago General Support 1-800-805-8035 U.K.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll Free Numbers U.S.A.
Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include any accessories that belong with the item(s) being returned (power cables, CDs, guides, and so on) if the return is for credit.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation.
Most Dell computer systems are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information. FCC Notices (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: MCM • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA Battery Disposal Your computer uses a lithium-ion battery. The lithium-ion battery is a longlife battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see page 81. Do not dispose of the battery along with household waste.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): 104 Appendix Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V.
The Dell-branded hardware product you purchased comes with either a 90day limited warranty or a one-year limited warranty. The information below is a description of Dell's 90-day and one-year limited warranties for systems purchased in the United States or Canada. The limited warranty covering your system will be noted on your invoice. NOTE: This information applies to the United States and Canada only, unless specifically stated otherwise.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell will repair or replace products returned to Dell's facility. To request warranty service, you must call Dell within the warranty period. Refer to "Contacting Dell" on page 84 to find the appropriate telephone number for obtaining customer assistance. If warranty service is required, Dell will issue a Return Material Authorization Number.
DELL DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS WARRANTY STATEMENT OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell's 90-day limited warranty only.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m This warranty does not cover any items that are in one or more of the following categories: software; external devices; accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department; accessories or parts that are not installed in the Dell factory; or Software and Peripherals division products.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m "Total Satisfaction" Return Policy (United States Only) If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of invoice for a refund or credit of the product purchase price.
A audio. See sound B battery disposal, 103 replacing, 81 BIOS, 78 C cards adding, 65 connectors, 57 removing, 68 CD drive fixing problems, 32 computer back view, 48 crashes, 35 error messages, 23 front door, 48 front view, 48 internal parts, 56 removing cover, 52 replacing cover, 71 specifications, 74 turning off, 18 conflicts resolving software and hardware incompatibilities, 40 connectors, 57 contact numbers, 84 cover removing, 52 replacing, 71 crashes, 35 D Dell support policy, 82 display.
Index help file accessing, 22 I installing cards, 65 installing drives, 58 N S network fixing problems, 33 setting up, 17 safety instructions, 7 Network Setup Wizard, 17 ScanDisk, 33 screen.
V W video fixing problems, 23 warranty information, 105 volume adjusting, 25 Windows XP device driver rollback, 39 error messages, 34 Help, 22 printer, 27 reinstalling, 44 Index 113
Index 114 Index
