Dell™ SmartPC™ 100N Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Hints, Notices, and Cautions HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access the help file, see page 26.
Contents Safety and Use Instructions . . . . . . . . . . . . . . . . . . . . Caution: Safety Instructions . When Using Your Computer 7 . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . 13 Ergonomic Computing Habits . . . . . . . . . 13 . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . . . . . 16 . . . . .
Accessing Help . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Video and Display Problems If the display is blank . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . 30 If the display is difficult to read If only part of the display is readable . Sound and Speaker Problems . . .
If You Drop or Damage Your Computer . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . 42 . . . . . . . . . 43 Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling the Modem Driver Using the Windows XP Device Driver Rollback Resolving Software and Hardware Incompatibilities . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . . . . 45 . . . . . . . . . . . . . . . . . .
Returning Items for Warranty Repair or Credit . Contacting Dell . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . 85 . . . . . . . . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety and Use Instructions Caution: Safety Instructions The following information defines the meaning of additional symbols used only in "Safety and Use Instructions." Risk of explosion Aircraft Risk of fire Use of this feature may be prohibited on aircraft Risk of electric shock Caution: General (Safety Instructions, continued) • Do not attempt to service the computer yourself unless you are an authorized service technician. Always follow installation instructions closely.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 Safety and Use Instr u ctions • The AC adapter may become hot during normal operation of your computer. Use care when handling the adapter during or immediately after operation. • Do not allow your portable computer to operate with the base resting directly on exposed skin for extended periods of time. The surface temperature of the base will rise during normal operation (particularly when AC power is present).
Caution: Power (Safety Instructions, continued) • Use only the Dell-provided AC adapter approved for use with this computer. Use of another AC adapter may cause a fire or explosion. • Before you connect the computer to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source. • To remove power from the computer, turn it off, remove the battery pack, and disconnect the AC adapter from the electrical outlet.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Caution: Battery (Safety Instructions, continued) 10 Safety and Use Instr u ctions • Use only Dell battery modules that are approved for use with this computer. Use of other types may increase the risk of fire or explosion. • Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals.
Caution: Air Travel (Safety Instructions, continued) • Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell™ computer while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • When traveling, do not place the computer in overhead storage compartments where it could slide around. Do not drop your computer or subject it to other mechanical shocks. • Protect your computer, battery, and hard drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.
Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the display or external monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the ergonomic guidelines in the Tell Me How help file when setting up and using your computer (see "Accessing Help" on page 26).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m As you continue to work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated. You can also take the following steps to prevent damage from electrostatic discharge (ESD): • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component.
SECTION 1 Setting Up Connecting a Printer Transferring Information to a New Computer (Windows® XP Only) Setting Up a Home and Office Network (Windows XP Only) Turning Off the Computer Power Protection Devices
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Connecting a Printer See the documentation that came with the printer for any recommended preparation procedures, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. HINT: For complete printer driver installation instructions, refer to your printer documentation.
screws (2) parallel connector on computer parallel connector on printer parallel printer cable clips (2) notches (2) 3 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 4 Install the printer driver if necessary (see page 18). USB Printer 1 Install the printer driver if necessary (see page 18). 2 Attach the USB printer cable to the USB connector on the computer and the printer. The USB connectors fit only one way.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m USB connector on back of computer USB connector on printer USB printer cable Installing the Printer Driver If you need to install a printer driver, insert the installation CD into the CD drive. Then follow the prompts on the screen and use the instructions that came with the printer. If your printer installation CD does not automatically run, click the Start button, click Run, and type x:\setup.
Transferring Information to a New Computer (Windows® XP Only) Windows XP provides a Files and Settings Transfer Wizard to move data such as e-mails, window sizes, toolbar settings, and Internet bookmarks, from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Selecting the This computer connects directly to the Internet connection method enables the integrated firewall provided with Windows XP. 4 Complete the checklist and required preparations, and then return to the Network Setup Wizard. 5 Follow the instructions on the screen. Turning Off the Computer NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button.
Power surges on telephone lines can damage modems. Dell recommends that you disconnect the telephone line from the telephone wall jack during electrical storms. Many surge protectors have a telephone jack for modem protection. See the surge protector documentation for modem connection instructions. NOTICE: Network adapter protection is not available on surge protectors. Dell recommends that you disconnect the network cable from the network wall jack during electrical storms.
Setting Up w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 2 Solving Problems Finding Solutions Accessing Help Power Problems Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems Modem and Internet Connection Problems Scanner Problems PC Card Problems Touch Pad or Mouse Problems External Keyboard Problems Unexpected Characters Drive Problems General Program Problems E-Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Resolving So
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions. HINT: If you have a problem with an external device, see the device documentation or contact the manufacturer. See page 26. Press the power button to resume from standby mode. See the Tell Me How help file for more information on standby mode. Get technical assistance from Dell. See page 70.
See page 29. See page 31. See page 31. See page 32. See page 34. See page 35. See page 35. See page 36. See page 36. See page 39. See page 38. See page 39. See page 39. See page 38.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Accessing Help TO A C C E S S T H E Tell Me How H E L P F I L E Microsoft® Windows® XP 1 Click the Start button and then click Help and Support. 2 Click User and system guides and then click User’s guides. 3 Click Tell Me How. TO A C C E S S H E L P I N W I N D O W S ® X P 1 Click the Start button and then click Help and Support. 2 Type a word or phrase that describes your problem and then click the arrow icon.
CHECK THE BATTERY STATUS LIGHT — If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes green and orange, the battery is too hot to charge. Turn off the computer (see page 20), disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes orange, the battery may be defective.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Error Messages If the message is not listed, see the documentation for the operating system or the application program that was running at the time the message appeared. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING C H A R A C T E R S : \ / : * ? “ < > | — Do not use these characters in filenames. I N S E R T B O O T A B L E M E D I A — The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.
Video and Display Problems If the display is blank CHECK THE L I G H T — When the light is blinking, the computer has power. • If the light is blinking, the computer is in standby mode—press the power button to exit standby mode. • If the light is off, press the power button. • If the light is on, your power management settings may have caused the display to turn off. Try pressing any key or move the cursor to exit standby mode.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the display is difficult to read A D J U S T T H E B R I G H T N E S S — See the Tell Me How help file for instructions on adjusting the brightness. To access the help file, see page 26. MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR — If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.
Sound and Speaker Problems If you have a problem with integrated speakers A D J U S T T H E W I N D O W S ® V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. A D J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press to disable (mute) or reenable the integrated speakers.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m VE R I F Y T H A T W I N D O W S ® R E C O G N I Z E S T H E P R I N T E R 1 Click the Start button. 2 Click Control Panel. 3 Click Printers and Other Hardware. 4 Click View installed printers or fax printers. If the printer model is listed, right-click the printer icon. 5 Click Properties, and then click the Ports tab.
C H E C K T H E C O N N E C T I O N — Verify that the telephone line is connected to the modem. C H E C K T H E T E L E P H O N E L I N E — Try using a different telephone line. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one. I R R E G U L A R D I A L T O N E — If you have voice mail service, you might hear an irregular dial tone when you have messages. Contact your telephone company for instructions on restoring a dial tone.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Scanner Problems C H E C K T H E P O W E R C A B L E C O N N E C T I O N — Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on. If the device is plugged into a surge protector, try plugging it directly into an electrical outlet. C H E C K T H E S C A N N E R C A B L E C O N N E C T I O N — Ensure that the scanner cable is firmly connected to the computer and to the scanner.
Touch Pad or Mouse Problems CHECK THE TOUCH PAD SETTINGS 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Mouse. Try adjusting the settings. C H E C K T H E M O U S E C A B L E — Shut down the computer (see page 20). Disconnect the mouse cable and check it for damage. For PS/2 cables, check the cable connector for bent or broken pins. Firmly reconnect the cable.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CHECK THE EXTERNAL KEYBOARD 1 Turn off the computer, wait 1 minute, and turn it on again. 2 Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine. 3 From the Windows® desktop, click the Start button, point to Programs, point to Accessories, and click Notepad. 4 Type some characters on the external keyboard and verify that they appear on the display.
E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — In Windows XP, click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. Verify that the light is blinking, indicating normal operation.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CHECK THE DRIVE FOR ERRORS 1 In Windows XP, click the Start button and click My Computer. 2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties. 3 Click the Tools tab. 4 Under Error-checking, click Check Now. 5 Click Start. General Program Problems A program crashes HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Error messages appear R E V I E W " E R R O R M E S S A G E S " — Look up the message and take the appropriate action. See the software documentation. E-Mail Problems E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express e-mail program open, click File. If Work Offline has a check mark next to it, click the check mark to remove it and connect to the Internet.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Remove the hard drive (see page 55). 8 Remove the memory module (see page 52). 9 Open the display and place the computer right-side up across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature. NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process.
Resolving Other Technical Problems G O T O T H E D E L L | S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. E - M A I L D E L L — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 From the Language pull-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears. 4 Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer. After the CD completes the hardware scan, you can also detect other drivers and utilities.
9 Click Install from a list or specific location (Advanced) and click Next. 10 Verify that Search removable media is selected, and then click Next. 11 When the name of the appropriate driver appears, click Next. 12 Click Finish and restart your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Resolving Software and Hardware Incompatibilities In the Microsoft® Windows® XP operating system, IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for IRQ conflicts on your computer: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance and click System. 3 Click the Hardware tab and click Device Manager.
Using System Restore The Microsoft® Windows® XP operating system provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state. You can also undo the last System Restore. System Restore automatically creates system checkpoints.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Creating a Restore Point Using the System Restore Wizard In Windows XP you can either use the System Restore Wizard or manually create the restore points. To use the System Restore Wizard, click the Start button, click Help and Support, click System Restore, and then follow the instructions on the System Restore Wizard window.
3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold. 4 Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you want to use.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Reinstalling Windows® XP Before reinstalling the Microsoft® Windows XP operating system to correct a problem, try correcting the problem by using Windows System Restore (see page 45). NOTICE: The Operating System CD provides options for reinstalling the Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive.
9 10 Enter your name and organization in the Personalize Your Software screen, and then click Next. If you are reinstalling Windows XP Home Edition, enter a name for your computer when the Computer Name window appears, and then click Next. If you are reinstalling Windows XP Professional, enter a name for your computer and a password when the Computer Name and Administrator Password window appears, and then click Next. 11 If you have a modem installed, the Modem Dialing Information screen appears.
Solving Pr oblems w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 3 R e p l a c i n g Pa r t s Adding Memory Replacing the Hard Drive Removing a Battery Installing a Battery Replacing a Daughter Card Modem
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adding Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 62 for information on the memory supported by your computer. Be sure to add only memory modules that are intended for your computer. HINT: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before working inside your computer, read the "Safety and Use Instructions" on page 7.
NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner metal tabs that secure the memory module. 7 If you are replacing a memory module, remove the existing module. NOTICE: Handle memory modules by their edges, and do not touch the components on a module. a Use your fingertips to carefully spread apart the securing clips on each end of the memory module connector. The module should pop up. b Remove the module from the connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 Replace the memory module cover: a Place the memory module cover over the memory module compartment so that the end of the cover with the screw hole is lined up with the lines and arrows as shown in the following figure. b Press down on the center of the memory module cover, and slide the memory module cover until it is secured. NOTICE: I f the m e m or y m odule c ov e r is dif f ic ult to c los e , r emove the module and reinstall it.
11 Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet. 12 Turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. Replacing the Hard Drive NOTICE: To prevent data loss, turn off your computer (see page 20) before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: You need the Operating System CD to install the Windows® operating system. You also need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard drive. 7 Turn the computer over. Use a small screwdriver to remove the harddrive screw, and place the screw in a safe location. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging.
14 Use the Drivers and Utilities CD to install the drivers and utilities for your computer (see page 41). Returning a Hard Drive to Dell Return your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit. hard drive Removing a Battery Before removing the battery, ensure that the computer is turned off or disconnected from an electrical outlet. 1 Unlock the battery as shown in the following graphic.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 2 3 Installing a Battery 1 Ensure that the battery lock is in the unlocked position. 2 Slide the battery into the battery bay until the latch clicks. 3 Lock the battery. Replacing a Daughter Card Modem 58 Replacing Pa rts 1 Make sure that the work surface is flat and clean to prevent scratching the computer cover. 2 Save and close any open files, exit any open programs, and shut down the computer (see page 20).
8 Turn the computer over, and remove the screws from the modem cover. 9 Place your finger under the cover at the indentation and lift and slide the cover open. 10 Remove the existing modem: a Remove the screws securing the modem to the system board, and set them aside. b Pull straight up on the attached pull tab to lift the modem out of its connector on the system board and disconnect the modem cable. modem cable connector modem cable 11 Connect the modem cable to the modem.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 60 Replacing Pa rts 13 Install the screws to secure the modem to the system board. 14 Replace the modem cover.
SECTION 4 Appendix Specifications Standard Settings Returning Items for Warranty Repair or Credit Contacting Dell Regulatory Notices
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Specifications Microprocessor Microprocessor types Mobile Intel® Celeron™ processor L1 cache 32 KB (internal) L2 cache 128 KB External bus frequency 133 MHz System Information System chip set Intel 830MG Data bus width 64 bits DRAM bus width 64 bits Microprocessor address bus width 32 bits PC Card CardBus controller O2 Micro OZ6912 PC Card connector supports one Type II card Cards supported 3.
Ports and Connectors Parallel 25-hole connector; unidirectional, bidirectional, or ECP Video 15-hole connector Audio microphone connector, stereo headphone/speakers connector PS/2 keyboard/mouse 6-pin mini-DIN connector USB (2) 4-pin USB-compliant connector Modem RJ-11 connector Communications Modem: Type v.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Audio (continued) External microphone-in connector, stereo headphones/speakers connector Speaker two 4-ohm speakers Internal speaker amplifier 1.0-W channel into 4 ohms Volume controls keyboard shortcuts, program menus Display Type (active-matrix TFT) XGA Dimensions: 14.1 inch Height 215.8 mm (8.5 inches) Width 287.1 mm (11.3 inches) Diagonal 359.16 mm (14.1 inches) Maximum resolutions 1024 x 768 at 16.
Keyboard Number of keys 85 Key travel 2.7 mm ± 0.3 (0.11 inch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch) Layout QWERTY Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width 64.88 mm (2.55-inch) sensor-active area Height 48.88-mm (1.92-inch) rectangle Battery Type "smart" lithium ion Dimensions: Depth 88.5 mm (3.48 inches) Height 21.5 mm (0.83 inch) Width 139.0 mm (5.47 inches) Weight 0.40 kg (0.88 lb) Voltage 14.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m AC Adapter Input voltage 90 to 264 VAC Input current (maximum) 1.7 A Input frequency 47 to 63 Hz Output current 4.5 A (maximum at 4-second pulse); 3.5 A (continuous) Output power 70 W Rated output voltage 20 VDC Dimensions: Height 27.94 mm (1.1 inches) Width 58.42 mm (2.3 inches) Depth 133.85 mm (5.25 inches) Weight (with cables) 0.4 kg (0.
Environmental Temperature range: Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F) Relative humidity (maximum): Operating 10% to 90% (noncondensing) Storage 5% to 95% (noncondensing) Maximum vibration: Operating 0.9 GRMS Storage 1.3 GRMS Maximum shock: (measured with the hard drive in head-parked position and 2-ms half-sine pulse): Operating 122 G Storage 163 G Altitude (maximum): Operating –15.2 to 3048 m (–50 to 10,000 ft) Storage –15.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Viewing the System Setup Screens 1 Turn on (or restart) your computer. 2 When the Dell™ logo appears, press immediately. If you wait too long and the Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer (see page 20) and try again. Depending on your computer, you may also be able to enter the system setup program by pressing at any time while the computer is running.
Boot Sequence Option Description Boot First Device Tells the computer where to look first for the software it needs to start the operating system Boot Second Device Tells the computer where to look next if it cannot find the software on the drive identified in Boot First Device Boot Third Device Tells the computer where to look next if it cannot find the software on the drives identified in Boot First Device or Boot Second Device Returning Items for Warranty Repair or Credit Prepare all items being
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Contacting Dell HINT: Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Belgium (Brussels) Technical Support 02 481 92 88 International Access Code: 00 Customer Care Country Code: 32 Home/Small Business Sales City Code: 2 Corporate Sales 02 481 91 00 Fax 02 481 92 99 Switchboard 02 481 91 00 02 481 91 19 toll-free: 0800 16884 Website: support.euro.dell.com E-mail: tech_be@dell.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Denmark (Copenhagen) Technical Support 7023 0182 International Access Code: 00 Customer Care (Relational) 7023 0184 Country Code: 45 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 Fax Switchboard (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 Fax Switchboard (Home/Smal
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 852 Transaction Sales toll-free: 800 96 4109 Corporate Sales toll-free: 800 96 4108 India Technical Support toll-free: 800 96 4107 604 633 4949 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) Ireland Techni
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Country Code: 39 Customer Care 02 696 821 14 City Code: 02 Fax 02 696 821 13 Switchboard 02 696 821 12 Website: support.euro.dell.com E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Japan (Kawasaki) Department Name or Service Area, Website and E-Mail Address Technical Support (Server) Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 0120-1984-35 International Access Code: 001 Technical Support Outside of Japan (Server) Country Code: 81 Technical Support (Dimension™ and Inspiron™) toll-free: 0120-1982-26 City Code: 44 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 Technical
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Tec
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Norway (Lysaker) Technical Support 671 16882 International Access Code: 00 Relational Customer Care 671 17514 Country Code: 47 Home/Small Business Customer Care 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers St.
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Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Trinidad/Tobago General Support 1-800-805-8035 U.K.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer. A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services.
NOTE: EN 55022 emissions requirements provide for two classifications: • Class A is for typical commercial areas. • Class B is for typical domestic areas. This Dell device is classified for use in a typical Class B domestic environment. A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products Europe BV, Limerick, Ireland.
Appendix w w w. d e l l . c o m | s u p p o r t . d e l l .
Index B BIOS, 67 C characters unexpected, 36 computer crashes, 38 specifications, 62 turning off, 20 conflicts resolving software and hardware incompatibilities, 44 crashes, 38 e-mail fixing problems, 39 ESD, 13 memory adding, 52 removing, 53 F modem adding, 58 finding solutions, 24 H hard drive preventing damage, 56 replacing, 55 help file accessing, 26 hibernate file enable support, 49 D damaged computer testing, 40 I IRQ conflicts, 44 drives fixing problems, 36 K E electrostatic discharge.
Index S W safety instructions ESD prevention, 13 wet computer, 39 settings system setup program, 67 shutdown, 20 software fixing problems, 38 specifications, 62 System Restore, 45 system setup program, 67 T Tell Me How help file accessing, 26 troubleshooting about, 24 blue screen, 38 dropped or damaged computer, 40 e-mail problems, 39 external keyboard problems, 35 PC Card problems, 34 power problems, 26 program crash, 38 program stopped responding, 38 scanner problems, 34 unexpected characters, 3
