Connectivity Guide

3. (Optional) Configure street address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within an
address. Use the no street-address command to remove the configuration.
street-address {address-line-1} [{address-line-2} {address-line-3}]
4. (Optional) Configure the territory and set the coverage in SUPPORT-ASSIST mode. Use the no territory command to
remove the configuration.
territory company-territory
Configure SupportAssist company
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# address city San Jose state California Country America
zipcode 95123
OS10(conf-support-assist-Eureka)# street-address "123 Main Street" "Bldg 999"
OS10(conf-support-assist-Eureka)# territory sales
Set contact information
Configure contact details in SupportAssist Company mode. You can set the name, email addresses, phone, method, and time
zone. SupportAssist contact-person configurations are optional for the SupportAssist service.
1. (Optional) Enter the contact name in SUPPORT-ASSIST mode.
contact-person first firstname last lastname
2. Enter the email addresses in SUPPORT-ASSIST mode.
email-address email-address
3. Enter the preferred contact method in SUPPORT-ASSIST mode.
preferred-method {email | phone | no-contact}
4. Enter a contact phone number in SUPPORT-ASSIST mode.
phone primary number [alternate number
Configure contact details
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# contact-person first John last Smith
OS10(conf-support-assist-Eureka)# email-address [e-mail]
OS10(conf-support-assist-Eureka-JohnJamesSmith)# preferred-method email
OS10(conf-support-assist-Eureka)# phone primary 408-123-4567
Schedule activity
Configure the schedule for a full transfer of data. The default schedule is a full data transfer weekly — every Sunday at
midnight (hour 0 minute 0).
● Configure full-transfer or log-transfer activities in EXEC mode.
support-assist-activity {full—transfer} schedule {hourly | daily | weekly | monthly |
yearly}
○ hourly min number — Enter the time to schedule an hourly task, from 0 to 59.
○ daily hour number min number — Enter the time to schedule a daily task, from 0 to 23 and 0 to 59.
○ weekly day-of—week number hour number min number — Enter the time to schedule a weekly task, from 0
to 6, 0 to 23, and 0 to 59.
○ monthly day number hour number min number — Enter the time to schedule a monthly task, from 1 to 31, 0
to 23, and 0 to 59.
Troubleshoot OS10
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