Users Guide

Viewing Knowledge Base articles..................................................................................................................................... 32
To view the KB article:............................................................................................................................................... 32
Troubleshooting Dell Smart Plug-in (SPI)........................................................................ 33
“Failed to get the warranty details for the service tag: <Service Tag>”........................................................................... 33
iDRAC7 or iDRAC8 devices are not getting classified in the HPOM console.................................................................... 33
“MMC has detected an error in a snap-in. It is recommended that you shut down and restart MMC.”........................... 33
"The Setup must update files or services not updateable while the system is running. If you choose to continue, a
reboot is required to complete the setup."....................................................................................................................... 33
Installer takes time to launch............................................................................................................................................34
DellSPIConfigUtility displays an error................................................................................................................................34
SNMP trap messages are not created............................................................................................................................. 34
SNMP traps received at wrong nodes due to an error in the DNS cache.........................................................................34
Global System Status not retrieved for Dell devices.........................................................................................................35
Trap correlation feature is not working after the Dell SPI repair operation....................................................................... 35
Related documents and resources................................................................................... 36
Other documents you may need...................................................................................................................................... 36
Contacting Dell.................................................................................................................................................................36
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