Users Guide

2. Under the Node Cache Settings option, set the DNS cache value to False to disable the DNS caching. The nodes now display

the traps correctly.

Global System Status not retrieved for Dell devices

Problem

The Dell Server Scheduled Status Poll policy does not retrieve the global system status of the classified Dell devices until the

devices are grouped under the Dell Managed Systems group.

Solution

The global status update policy is scheduled to run at 02:00 hours every day and starts polling systems for global system status. If

you choose to auto-deploy the policy files during the Dell SPI installation, the policies start running as per the default schedule.

However, the auto grouping policy is scheduled to run only at 04:00 hours every week. Therefore, until the Dell Hardware

Autogroup Policy runs and the Dell devices are grouped under the Dell Managed Systems group, the global system status of the

devices are not displayed on the HPOM console.

Trap correlation feature is not working after the Dell SPI repair

operation

Problem

After the repair operation, correlation of traps do not occur for some groups of Dell devices.

Reason

The Dell SPI does not identify and disable the policies that have been manually deployed on the management server prior to using

the repair feature. After using the repair feature of the Dell SPI, the default policies are deployed along with the previously deployed

Manual Ack policies, if any. For more information about Dell SPI default and Manual Ack policies, see Deploying Smart Plug-in

Policies.

Solution

It is recommended to either have correlation policies or Manual Ack policies enabled for the Dell devices you want to monitor at any

given time. To have trap correlation feature for a Dell device, disable the device specific Manual Ack policy.