Users Guide

NOTE: In a particular auto-grouping cycle, if an unreachable device becomes reachable, then this device is removed
from the Dell Unresponsive Devices folder and classified under its corresponding device classification.
Viewing Dell unresponsive devices
To view the Dell Unresponsive devices from the Nodes hierarchy:
Navigate to Nodes → Dell Managed Systems and click Dell Unresponsive Devices.
The Dell unresponsive devices are displayed.
Viewing Knowledge Base articles
You can view knowledge base (KB) articles associated with all alert messages for Dell devices. The KB articles contain the summary,
causes and steps to resolve the alert condition.
To view the KB article:
1. Select the desired Dell device from the Nodes hierarchy.
2. Right-click any alert message associated with the device in the right pane and select Properties from the pop-up menu.
3. In the Properties screen, click the Instructions tab.
4. Click on the HyperText Markup Language (HTML) link provided.
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